International Customer Service Executive - Technical Support Voice Process
Gurugram, Haryana, India · Jornada completa
Sé el primero en postularte
- Experiencia
- Más de 1 año
- Salario
- INR 300,000 – INR 475,000 / year
- Vacantes
- 1
- Al corriente
- Hace 9 horas
- Modo de trabajo
- En la oficina
- Educación
- None
- Elegibilidad
- Open to all candidates including those without graduation; graduate freshers and engineering graduates with requisite experience also eligible.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Job Overview
We are currently recruiting Customer Service Executives for an international voice-based technical support process. The selected candidates will be responsible for efficiently handling customer inquiries, resolving technical and non-technical issues, and delivering exceptional service to global clients. The role requires professionalism, adherence to company protocols, and the ability to work in a dynamic environment.
Key Responsibilities
- Respond to inbound calls addressing both technical and non-technical customer queries.
- Diagnose customers' problems and provide accurate and effective solutions.
- Communicate courteously and professionally with customers to ensure a positive service experience.
- Maintain detailed and updated records of customer interactions and issues.
- Comply with organizational guidelines and consistently meet daily performance targets.
- Ensure high-quality customer service standards are upheld.
Candidate Profile and Requirements
- Open to fresh graduates and individuals without a degree requirement.
- At least one year of experience in technical customer support or customer service roles is mandatory.
- Excellent verbal and written communication skills are essential.
- Strong analytical and problem-solving capabilities.
- Basic knowledge of technical troubleshooting is required.
- A customer-focused mindset coupled with a positive attitude.
- Capability to thrive in a fast-paced work setting.
- Familiarity with MS Office and customer relationship management software is a plus.
- Graduates including UG and engineering (B.Tech/B.E.) with minimum six months international customer service experience are also encouraged to apply.
Job Details
- Position involves International Technical Customer Support via voice calls.
- Compensation ranges from INR 300,000 to INR 475,000 annually, reflecting approximately a 30% increase over current packages.
- Monthly take-home salary ranges from INR 18,000 to INR 33,000.
- Work location is Gurugram, India.
- The schedule consists of 5 working days per week with 2 rotational days off.
- Shift timings are rotational.
- Transportation facilities provided with cab services available for both journeys.
- Immediate joiners are sought for on-site walk-in interviews.
Additional Information
Interested candidates should contact the recruitment team directly via the provided phone numbers to arrange interviews.