Descripción del trabajo

Overview

We are seeking an Intake Supervisor to lead a team managing the patient admission process, ensuring prompt and accurate operations that enhance patient experience. This full-time remote role operates Monday through Friday on Eastern Time and offers a competitive salary.

Company Mission

Our mission is to transform homecare delivery, focusing on one patient at a time.

Why Work With Us?

Fully remote work environment
Provision of necessary equipment
Comprehensive benefits including medical, dental, vision, and life insurance
401(k) retirement plan with company match
Employee stock purchase options
Paid time off and recognized holidays
Additional two bonus days off called "Fun Day" and "Inclusion Day"
Opportunities for career advancement and leadership development
Supportive and mission-focused team culture

Key Responsibilities

Lead, guide, and mentor a team of Intake Representatives and Leads
Oversee recruitment, onboarding, training, coaching, and professional growth of employees
Ensure daily workflow aligns with timely patient admissions and operational effectiveness
Collaborate with Sales and clinical departments to expedite care initiation
Manage escalated patient concerns and complex intake scenarios
Examine performance data to identify areas for enhancement
Maintain compliance with HIPAA, internal policies, and regulatory standards
Champion quality assurance and drive process improvements
Work across various departments to resolve challenges and enhance patient satisfaction

Desired Qualifications and Traits

Proven leadership experience with enthusiasm for team development
Highly organized with strong attention to detail and ability to handle multiple priorities
Decisive with excellent problem-solving and critical thinking capabilities
Comfortable in a dynamic healthcare setting
Clear communicator who fosters cross-department collaboration
Committed to quality, accountability, and continuous progress
Capable of managing several projects and meeting deadlines

Remote Work Expectations

Dedicated workspace free from distractions
Dependable high-speed internet connection
Professional presentation for virtual meetings, including camera readiness
Strong self-discipline, accountability, and time management skills

Position Requirements

High school diploma or GED mandatory; bachelor's degree is advantageous
At least two years of leadership or management experience
Background in healthcare, home health, DME, or patient services preferred
Experience supervising remote teams is beneficial
Proficiency in Microsoft Outlook, Word, and Excel
Outstanding organizational, communication, and analytical abilities

Equal Opportunity Statement

We are committed to providing equal employment opportunities regardless of race, color, religion, gender, national origin, age, disability, genetics, or any other protected category, as governed by applicable laws.

Intake Supervisor