Hostess

About the Company

Located in the heart of the city, Ibis and Adagio Doha forms a multi-branded hotel complex featuring 306 rooms and serviced apartments. Ibis Doha provides an affordable yet stylish accommodation with a central location, while Adagio Doha offers guests a homely atmosphere in a modern, design-oriented setting. Guests can choose from studios, one-bedroom, and two-bedroom apartments, all offering excellent views of Doha’s old town. The hotel is situated 15 minutes from Hamad International Airport and near Msheireb Downtown as well as Souq Waqif.

Visitors can indulge in diverse international cuisines at Charlie’s Corner, offering specialties in Italian, Asian, Arabic, and Indian dishes, alongside a tempting variety of burgers. Handcrafted artisanal pizzas are a signature delight. Facilities include the Infiniti pool and a state-of-the-art gym.

Role Description

The Hostess is responsible for delivering a warm, personalized welcome to guests and providing attentive service tailored to guest requirements. This role entails managing guest feedback, promoting customer loyalty, and ensuring smooth operations of the restaurant seating and reservations.

• Greet guests warmly and provide personalized, attentive service.
• Adapt service to meet any specific guest needs or constraints.
• Listen to guest remarks carefully and ensure appropriate follow-up.
• Build strong relationships with guests, offering helpful advice to encourage repeat visits.
• Prepare and manage the welcome desk and allocate seating effectively.
• Handle reservation bookings and maintain the reservation log.
• Seat guests in the best available spots for a pleasant dining experience.
• Ensure the restaurant is clean and orderly after closing.
• Familiarize yourself with dish components and any shortages before shifts begin.
• Organize work efficiently to meet business demands, special events, and guest preferences.
• Maintain the condition of equipment used in daily operations.

Qualifications and Skills

• Competent in both written and spoken English communication.
• Strong interpersonal skills and adept problem-solving abilities.
• Previous experience in hotel restaurants is beneficial.
• Guest-focused, service-oriented with keen attention to quality.
• Detail conscious with good selling skills.
• Energetic, presentable, and professional in appearance.

Additional Information

Diversity & Inclusion Commitment:
The company embraces inclusivity, aiming to attract, hire, and nurture diverse talent.

Benefits:

• Employee benefit card offering discounts at Accor hotels worldwide.
• Access to learning programs via Accor Academies.
• Opportunities for personal development and career growth locally and globally.
• Participation in Corporate Social Responsibility initiatives to make a positive impact.

Work Environment:

• Energetic and dynamic workplace culture.
• Clearly defined career progression paths.
• Supportive and friendly team atmosphere.
• An environment grounded in trust, respect, and integrity.
• A workplace dedicated to diversity, inclusion, and protection of privacy and personal information.
• Commitment to fair treatment with zero tolerance for discrimination or harassment.