Host / Hostess

Job Overview

We seek motivated and enthusiastic Food & Beverage professionals eager to advance their careers to join our team as a Host / Hostess at Rotana Ras Al Khaimah - The Mangroves. This position plays a pivotal role in welcoming guests warmly and ensuring a smooth and pleasant dining experience.

Key Responsibilities

• Provide consistently professional, friendly, and engaging service to all guests.
• Welcome and escort guests to their tables, remaining available to assist during their visit.
• Manage outlet reservations, maintain the reservation book, and answer incoming telephone calls with professionalism.
• Collaborate with the service team to prepare the outlet before business hours and organize table arrangements based on the floor plan for reservations.
• Ensure the cleanliness and upkeep of the outlet and entrance areas at all times.
• Maintain close but discreet interactions with guests to guarantee their comfort and satisfaction.
• Memorize menus and current promotions to confidently suggest options when requested.
• Assist in updating and maintaining the outlet’s database.
• Confirm guest satisfaction as they depart from the outlet.

Qualifications and Skills

• Diploma or degree in hospitality preferred.
• Prior experience in the Food & Beverage department of a hotel is advantageous.
• Polished and courteous demeanor with excellent verbal and written English skills.
• Ability to speak multiple languages is a plus.
• Service-oriented mindset dedicated to exceeding guest expectations.
• Strong interpersonal skills with a positive attitude and presentable appearance.
• Key competencies include understanding job requirements, taking responsibility, recognizing diversity, customer focus, adaptability, and effective teamwork.