Head of Workplace Operations, Americas

Position Overview

We are seeking a Head of Workplace Operations for the Americas to join our global team and lead workplace management across the region. Based in New York City, this role will oversee workplace strategy and daily operations for our New York headquarters, regional offices including Atlanta, Denver, Brazil, and upcoming locations, as well as support remote staff throughout the Americas.

Key Responsibilities

• Lead and ensure operational excellence across multiple offices in the Americas region.
• Manage day-to-day operations of the New York headquarters and coordinate workplace activities regionally.
• Lead, mentor, and develop Office Managers and workplace teams, fostering leadership and career growth.
• Oversee the annual workplace operations budget aligning financial objectives with organizational priorities.
• Create strategic annual operational plans, establishing regional priorities and executing key workplace initiatives.
• Utilize data analytics and KPIs to inform operational decisions and drive continuous improvement.
• Develop workplace strategies that enhance business scalability and employee experience.
• Collaborate with various departments including People Experience, Finance, Procurement, Legal, Real Estate, IT, Security, and senior leadership to support workplace initiatives aligned with organizational goals.
• Partner with global workplace teams to maintain consistency and share best practices across regions.
• Manage office projects such as expansions, renovations, relocations, seating plans, and workspace optimization.
• Handle vendor relationships, service contracts, and outsourced providers ensuring service quality and cost effectiveness.
• Oversee food and beverage programs, hospitality, employee amenities, and workplace experience efforts.
• Supervise facilities operations including preventive maintenance, critical infrastructure, and building system management with landlords and vendors.
• Ensure compliance with local laws, safety, environmental standards, and company policies.
• Lead emergency preparedness, business continuity plans, workplace security measures, and crisis management.
• Manage CAPEX and OPEX projects related to workplace facilities while maintaining budget accountability.
• Promote workplace innovation through technology implementation, including AI solutions and automation enhancements.
• Support executive visits, company events, leadership meetings, and other strategic business functions.
• Cultivate a collaborative, inclusive, and high-performing workplace culture to preserve exceptional employee experiences.

Candidate Qualifications

• At least 7 years of experience in workplace operations, facilities management, corporate services, or office operations, including 5+ years in leadership roles.
• Proven ability to manage multiple office sites within regional or global organizations.
• Strong leadership skills in managing distributed, multi-location teams.
• Experience overseeing operational budgets, vendor management, and external service providers.
• Expertise in facilities management, workplace services, office operations, and enhancing employee experience.
• Experience handling office construction, renovations, relocations, space planning, and related projects.
• In-depth knowledge of workplace health and safety regulations, emergency protocols, business continuity, and security.
• Excellent communication, stakeholder management, and relationship-building capabilities.
• Strategic mindset with outstanding project management and problem-solving skills.
• Highly organized, detail-conscious, and adept at balancing multiple priorities in a fast-paced environment.
• Proactive, hands-on, and adaptable with the ability to thrive in a dynamic global setting.
• Experience in a global technology company environment is advantageous.
• Ability to lead cross-functional projects involving global stakeholders effectively.
• Willingness to travel throughout the Americas as necessary.

Compensation and Benefits

The anticipated annual base salary ranges from $151,300 to $176,500, with actual remuneration depending on education, experience, business needs, and location. Eligibility for annual discretionary bonuses or sales incentive plans is available, and certain positions may offer equity through restricted stock units (RSUs). A comprehensive benefits package includes medical, dental, vision insurance, generous paid time off, paid parental leave, automatic 401(k) contributions, discounted stock purchase plans, and more.