Head of Operations - OV

About the Role

The Head of Operations will oversee the smooth daily functioning of OV’s operations and establish firm, scalable operational procedures throughout the company. Reporting directly to the COO/CTO, this individual will lead the operational activities at the Isle of Man office and OV’s headquarters.

Key Responsibilities

• Manage and coordinate business operations across departments to ensure daily processes run efficiently.
• Lead quality initiatives, including defining, documenting, enforcing processes, and driving continual improvements.
• Serve as a liaison operationally between Customer Success, Technical Support, and Engineering teams to guarantee consistent and effective customer service.
• Provide structured and dependable operational reports to leadership.

Candidate Profile

• Highly organized and structurally minded with a natural operational focus.
• Detail-oriented yet able to identify and address systemic issues.
• Pragmatic and results-driven with an emphasis on practical outcomes.
• Comfortable collaborating with technical teams without being a specialist.
• Effective communicator capable of bringing clarity and composure in complex, dynamic settings.
• Respected by senior executives and frontline personnel alike.
• Proactive problem-solver who aims to resolve root causes rather than symptoms.

Experience & Qualifications

• Demonstrated leadership experience in operations, preferably within technology, telecommunications, or regulated industries.
• Experience working with or alongside Mobile Network Operators (MNOs), Mobile Virtual Network Operators (MVNOs), IoT, or network service companies is highly advantageous.
• Proven success in enhancing operational processes and service delivery.
• Experience establishing or advancing quality frameworks.
• Familiarity working with support, customer success, and technical departments.
• Skilled in producing structured management reports and operational key performance indicators.
• Knowledge of compliance standards, audits, and operating within regulated environments.

Education

• Bachelor’s degree or equivalent professional experience in operations, engineering, business, or related disciplines.
• Certifications related to operations management, quality standards, or service management like ITIL, Lean, or ISO are advantageous but not mandatory.

Additional Information

• Employment is full-time with a 37-hour workweek.
• Position is based onsite at Manx Telecom Headquarters, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man.
• A valid driver’s license is required.
• Competitive salary and benefits package will be provided to the successful candidate.
• Application deadline: July 31, 2026.