Guest Service Agent

About the Role

The Chancellor on Currie, following an internal promotion, is excited to invite applications for a full-time Guest Service Agent position at our newly refurbished hotel. We seek a dependable individual who is enthusiastic about delivering outstanding service to our guests.

Key Duties and Responsibilities

• Manage efficient guest check-in and check-out operations ensuring superior satisfaction levels.
• Process guest registrations and departures promptly and accurately.
• Handle guest account settlements maintaining precise cashiering and adhering to credit and accounting protocols.
• Address guest requests and complaints professionally and swiftly.
• Assist with guest luggage management according to set procedures.
• Support daily hotel functions including groups, conventions, and tours to ensure smooth operations.
• Collaborate flexibly with other Front Office team members focusing on guest satisfaction and hotel success.
• Answer all incoming calls courteously and professionally.
• Provide guests with tourist information, assist with reservations for sightseeing, dining, cinema, and live entertainment.

Required Skills and Qualifications

• Proven experience or knowledge of hotel front office operations.
• Strong passion for meeting new people and creating positive guest experiences that encourage return visits.
• Exceptional communication and organizational capabilities.
• High accuracy and attention to detail.
• Positive, can-do mindset and ability to work well within a team.
• Excellent personal presentation and a friendly, professional demeanor.

Additional Information

This permanent full-time role offers job security with ongoing training and career support from experienced professionals. The position requires flexibility to work a rotating 7-day roster including day and night shifts, weekends, and public holidays. Applicants must have the right to work in Australia.

Please submit your resume and cover letter highlighting your relevant experiences and motivation to join our hotel team. Only candidates meeting the specified criteria will be shortlisted and contacted.