Guest Relation Executive

Overview

Meghavi Wellness Spa is inviting applications for the role of Guest Relation Executive at our luxury spa outlets in Pune. This position requires a courteous and proactive individual to ensure guests receive exceptional service and a welcoming experience at every visit.

Key Responsibilities

• Warmly receive guests as they arrive and provide professional assistance throughout their visit.
• Present detailed information about spa services, treatments, menus, and promote membership options tailored to guest preferences.
• Manage appointment scheduling using booking software to optimize spa calendar and resource allocation.
• Handle transactions including payments for treatments, packages, and retail products, ensuring accuracy and adherence to payment methods such as cash, credit card, and online payments.
• Collaborate with spa therapists, managers, and support staff to maintain seamless daily operations and timely service delivery.
• Collect guest feedback after treatments and communicate insights to relevant team members to support continual improvement.
• Engage with guests post-visit to foster repeat business and gauge satisfaction levels.
• Address guest concerns and complaints professionally, providing effective solutions to ensure guest satisfaction.
• Maintain cleanliness and orderly appearance in the front office, reception, and spa rooms to create a welcoming environment.

Qualifications and Skills

• Excellent interpersonal and communication skills to interact effectively with diverse clientele.
• Proficiency with appointment scheduling and payment processing systems.
• Strong organizational abilities to manage bookings and coordination with multiple teams.
• Problem-solving skills to resolve guest issues diplomatically.
• Attention to detail to uphold cleanliness and presentation standards.

Compensation

The role offers a monthly salary ranging from 25000 to 38000 Indian Rupees.