Freelance Onsite Support Technician – 1st / 2nd Level Support (m/w/d)

About Everience Benelux

Everience is a global consulting firm specializing in AI-enhanced digital services. Operating across Europe, Africa, Asia, and America, the company supports a workforce of 4,000 employees in advancing their careers through innovative AI roles and comprehensive skill development. Through the Symbiotic Academy, Everience provides a unique learning environment for hands-on experience, training, and knowledge exchange in artificial intelligence and data disciplines. The firm aims to facilitate a symbiotic integration of AI and human talents, propelling a new era where AI augments workforce capabilities and creates fresh professional opportunities.

Role Overview

• Deliver freelance, on-location IT support services at a client site in Cologne.
• Provide first and second level technical assistance and troubleshooting.
• Ensure reliable operation of IT systems, infrastructure, and user tools.
• Identify, diagnose, and resolve hardware and software complications efficiently.
• Assist end-users promptly to address technical inquiries and problems.
• Maintain high user satisfaction by consistently providing quality service.
• Collaborate with colleagues and internal stakeholders to enhance IT performance.

Qualifications

• Documented experience handling both Level 1 and Level 2 IT support responsibilities.
• Strong analytical and problem-solving abilities with a proactive mindset.
• Effective communication skills suitable for interacting with users and IT teams.
• Native proficiency in German and fluency in English.
• Knowledge of Microsoft Entra ID (Azure Active Directory) management.
• Experienced in using ServiceNow for incident and ticket management.
• Capability and willingness to adapt to company-specific deployment and support technologies.

Additional Information

Everience is an equal opportunity employer welcoming applications from all genders and people with disabilities.