Field Support Specialist - ACES TREX

Overview

Amazon Logistics strives to establish a top-tier last mile delivery operation, exceeding customer expectations by ensuring prompt, accurate, and cost-efficient order delivery regardless of size. To advance operational excellence in our Last Mile Delivery network, we seek a TREX (Transportation Excellence) Field Support Specialist, internally known as an ACES Specialist.

Role Summary

As an ACES (Amazon Customer Excellence Systems) Specialist within the TREX team, your primary mission is to promote process standardization across Saudi Arabia operations. You will collaborate in enhancing delivery station operations by providing crucial insights and tools to boost quality-related performance metrics. Your efforts will center on spearheading the last mile quality initiatives by addressing complex challenges with straightforward and pragmatic solutions, leveraging an in-depth understanding of operational processes. Effective communication strategies are essential to keep all relevant teams informed, fostering alignment across the organization.

Core Responsibilities

• Provide direct on-site support and maintain close liaison with station management to identify process improvement opportunities and drive benchmarking exercises.
• Implement effective change management processes and facilitate network-wide standardization by sharing best practices.
• Continuously monitor logistics and delivery performance, utilizing established station and road KPIs to evaluate success.
• Develop and execute action plans to elevate current performance metrics to meet or surpass benchmark standards.
• Play a vital role in ensuring successful order fulfillment, directly enhancing customer satisfaction.

Qualifications

• Previous experience in distribution centers, logistics, or manufacturing environments.
• Proficient in data analysis with a demonstrated ability to use analytics for informed decision-making.
• Hands-on involvement in continuous improvement initiatives within teams to enhance control measures and achieve quantifiable outcomes, or proven stakeholder management experience.
• Flexible availability to work nights, weekends, and holidays.
• Fluency in both Arabic and English, with excellent written and verbal communication skills.

Preferred Credentials

• Familiarity with statistics and advanced analytical methodologies.
• Knowledge of Lean principles and methodologies.
• Experience collaborating with operations and business units to articulate impacts and comprehend business needs.
• Proficient use of Microsoft Office suite, with an emphasis on Excel.
• Capacity to work independently and proactively, meeting deadlines and managing multiple projects effectively.
• Strong capability to analyze operational processes and devise innovative solutions for challenges.
• Problem-solving orientation with a practical, hands-on approach.

Additional Information

Amazon is committed to an inclusive work environment. Candidates with disabilities requiring accommodations during the application or interview process may request support. If regional assistance information is not listed, applicants are encouraged to contact their hiring representative directly.

Company: Afaq Q Tech General Trading - G11

Job ID: A10468384