Facilities & Services Officer

Overview

This role is responsible for overseeing the delivery of facilities and general services throughout the school, ensuring a strong service culture and optimal deployment of staff and resources in a timely fashion. The officer guarantees that school facilities meet top standards of cleanliness, maintenance, and safety while managing support teams for maximum efficiency.

Key Responsibilities

• Maintain school facilities to the highest standards, including cleanliness and safety, supervising support service teams' effectiveness.
• Manage staff accommodation aligning with school policies and Aldar Education housing guidelines.
• Oversee purchasing and contracting processes within the allocated budget and according to Aldar Education policies.
• Supervise repairs and maintenance, including inspections and contracting external service providers as needed while ensuring completion and quality of works.
• Ensure site security and smooth operation of buildings and grounds, following health and safety regulations, daily site inspections, and maintaining cleanliness standards.
• Implement policies, systems, and safeguarding measures in partnership with Aldar Education headquarters.
• Plan and resource school events and activities effectively and punctually.
• Manage essential services such as catering, security, maintenance, cleaning, transport, waste disposal, and recycling, liaising with external service providers.
• Assist the Operations and Site Manager (OSM) in space utilization and premises reorganization.
• Monitor Building Management Systems (BMS) and alert systems daily with site services team.
• Support procurement and maintenance of staff accommodation standards.
• Act as the designated Incident Commander, being available beyond school hours for critical incident response.

Leadership & Management

• Ensure external support teams meet contractual obligations and provide high service standards.
• Manage facilities and general service teams to uphold a strong service culture and high performance.
• Facilitate professional development, appraisals, and training for team members through individual development plans.

Finance, Commercial & Procurement

• Administer budgets and expenses related to facilities, ensuring cost-effective operations and best value.
• Explore opportunities to share resources and services with partner schools to optimize access and efficiency.
• Monitor adherence to purchasing policies and delegation of authority at all times.

Stakeholder & Compliance Management

• Ensure compliance with local government regulations to avoid fines related to contract renewals.
• Complete all internal and external audit actions promptly and appropriately.

Health, Safety & Environment

• Promote a proactive health and safety culture within teams.
• Ensure compliance with health and safety legislation and Aldar Education guidelines.
• Evaluate contractors’ and suppliers’ health and safety performance.
• Support environmental goals and ensure timely delivery of related objectives.
• Complete all health, safety, and environmental audits effectively and on schedule.

Qualifications & Experience

• Minimum diploma or degree in higher education, or a related industry qualification at graduate level.
• Certifications such as Facilities Management, NEBOSH, or IOSH are preferred.
• At least 3 years in a mid-level role within education or facilities services sector.

Required Skills & Personal Attributes

• Excellent written and spoken English communication skills.
• Strong attention to detail with thorough follow-up and timely execution.
• Ability to multitask and work effectively under pressure.
• Exceptional organizational skills for self and team management.
• Proactive planning skills, especially regarding local government compliance.
• Strong influencing and networking skills with cultural sensitivity.
• Effective interpersonal communication.
• Consistent and strong supervisory capabilities.
• Sound commercial awareness.
• Willingness to exert effort beyond standard hours when necessary.