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English Customer Experience Agent
Riyadh, Riyadh Province, Saudi Arabia · Jornada completa
Sé el primero en postularte
- Experiencia
- 1–3 años
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 6 horas
- Modo de trabajo
- En la oficina
- Educación
- licenciatura
- Elegibilidad
- Applicants should be fluent in English and have relevant customer service or customer experience exposure. Candidates with a bachelor's degree, especially with an English-related background, are preferred.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Role overview
We are seeking a motivated and customer-oriented English-speaking call center professional to support a smooth, positive client experience. In this role, you will help customers by identifying their needs, resolving concerns, and improving the overall service journey from first contact to final follow-up. The position suits someone who communicates well in English, takes initiative, and is committed to delivering excellent customer care.
Customer experience management
- Map the customer journey and identify friction points and improvement opportunities.
- Act as the main contact for clients so their requirements are clearly understood and handled promptly.
- Manage and resolve escalated issues connected to BPO or call center operations in a timely and effective way.
- Engage with clients regularly to collect feedback and align service solutions with their changing needs and business goals.
- Work with internal teams to use customer insights for product and service enhancements.
Customer service standards
- Handle questions and issues with professionalism, empathy, and consistency.
- Support a positive customer experience at every stage, including initial contact, resolution, and follow-up.
- Track service performance indicators such as response times, resolution times, and customer satisfaction, and use them to drive improvement.
Skills and qualifications
- Excellent spoken and written English.
- A bachelor's degree is preferred; an English-related background is an added advantage.
- 1 to 3 years of experience in customer service or customer experience roles.
- Hands-on exposure to customer service platforms and CRM tools.
- Strong communication ability, including explaining technical topics to non-technical customers.
- Critical thinking and the ability to solve complex problems efficiently.
- A calm, customer-first approach when dealing with difficult situations.
- Team-oriented mindset with the ability to coordinate across technical and support functions.
- Strong organization and attention to detail while managing multiple priorities.
Additional information
This is a full-time onsite role based in Riyadh, Saudi Arabia.