Director, Customer Programs

Role overview

The Director of Customer Programs is responsible for the overall successful delivery of bus programs for customers. This leader ensures that contracts are run efficiently and effectively through the Managers of Customer Programs and the Customer Program Management Team, with full accountability for contract deliverables.

Key responsibilities

• Build the department’s annual operating plan and expense budget.
• Create management-by-objectives goals that align with the annual operating plan and cascade them across the Customer Programs team.
• Track objective progress throughout the year and drive performance results.
• Put strong, reliable processes in place and update them whenever needed.
• Make sure accountability and clear ownership exist for the Managers of Customer Programs and their teams.
• Ensure the team has the right tools to manage programs effectively.
• Own reporting for daily, weekly, monthly, and quarterly requirements, and step in on issues when needed.
• Build strong customer relationships and keep program direction aligned with customer needs and customer strategy.
• Maintain effective working relationships with internal stakeholders and support teams.
• Lead training, development, staffing plans, succession planning, and resource planning so goals are met on time and within budget.
• Oversee completion of manager and employee performance reviews and ensure department reviews are finished on schedule.
• Ensure key internal control requirements related to this area are properly designed and functioning as intended for financial reporting.
• Set up and follow policies and processes that support regulatory, legal, quality, environmental, health, and safety requirements.
• Perform other assigned duties as needed.

What the company offers

• Competitive pay.
• Extended health coverage.
• Paid holidays.
• Pension plan.
• Ongoing learning and development.
• Opportunity to grow with a company that is expanding.
• Continued employee development through internal training programs and tuition support for outside courses.

Requirements

• A bachelor’s degree, preferably in Business Administration or Communications.
• PMP structured training or certification.
• At least 4 years of practical project management experience.
• At least 4 years of practical contract management experience.
• Strong knowledge of the full product.
• Understanding of engineering and manufacturing processes is an advantage.
• Demonstrated leadership capability.
• Ability to work with MS Project.
• Professional maturity, sound judgment, and strong decision-making skills.
• Good planning, organization, and time management abilities.
• Strong problem-solving and prioritization skills.
• Clear and effective communication.
• Willingness to travel up to 50% of the time if required.

Additional information

This role is based in Winnipeg, Manitoba, Canada and is a full-time, onsite position. It carries responsibility for meeting internal controls over financial reporting, along with organizational quality, environmental, health, and safety obligations. The role also includes maintaining alignment with customer strategy and working across internal support functions.