Desktop Support Officer

About Centorrino Technologies

Become part of Centorrino Technologies (CT), where innovation, growth, and community combine. Recognised as a Great Place to Work for 2024-2025 and named among Australia's Best Medium Workplaces in 2025 with an excellent eNPS of 68, CT offers a dynamic and inclusive environment.

Role Overview

We are seeking a Desktop Support Officer in Melbourne to deliver high-quality technical assistance onsite to our customers. This position involves providing approachable and expert support across a variety of technologies, including Mac and PC platforms, tablets, servers, network infrastructure, and voice systems. Most server and network components are handled by specialized teams, but this role focuses on direct end-user interaction and issue resolution.

Key Responsibilities

• Maintain seamless daily operations for customer technology environments.
• Build friendly relationships with end users to enhance the customer experience.
• Collaborate with team members to identify and improve operational processes.
• Actively seek customer feedback to refine service quality.
• Develop new procedures for unprecedented issues or requests in cooperation with peers.
• Keep documentation and protocols current and accurate.
• Own daily technology issues and coordinate with third-party vendors when necessary.
• Work across departments to achieve successful customer outcomes.

Candidate Profile

• Passionate about delivering outstanding customer service by helping users resolve technical device issues.
• Eager to learn and stay updated on new technologies to confidently assist staff and liaise with external providers.
• Strong communication skills that facilitate calm, clear explanations and effective troubleshooting.
• Positive and proactive approach demonstrated through consistent problem-solving success.
• Excellent verbal and written communication with diverse stakeholders.
• Willingness to be flexible with work hours to manage exceptional situations.

Benefits

• Comprehensive training and ongoing development opportunities supporting long-term career growth.
• Attractive employee discounts and benefits to enhance financial well-being.
• Choice of IT equipment to support work success and access to technology at cost for personal use.
• Engaging social events to foster team spirit and celebrate milestones.

Additional Information

Diversity and inclusion are core values at CT, with a commitment to innovation and giving every employee a voice. A valid Vulnerable People Working With Children Check and Police Check are mandatory for this role.