Customer Support Specialist - Fully Remote

About Mercor

Mercor links top-tier creative and technical professionals with prominent AI research laboratories. Based in San Francisco, our backers include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position Overview

This is a contract opportunity for a Customer Support / Success professional working remotely.

Key Responsibilities

• Evaluate and analyze domain-specific documents ensuring they meet standards of quality, accuracy, and relevance.
• Provide detailed, structured feedback to enhance document quality and service performance.
• Work collaboratively with teams to improve customer support and success initiatives.
• Apply strong analytical capabilities in meaningful evaluation projects.
• Operate autonomously and asynchronously to fulfill project timelines.

Qualifications

• At least a bachelor's degree.
• A minimum of two years of relevant professional experience.
• Advanced skills in Excel, PowerPoint, and Word.
• Excellent abilities in document review and analysis.
• Meticulous with a capacity to adhere to detailed guidelines.

Preferred Experience

• Background in customer support, service delivery, or customer success roles is advantageous.

Application Procedure

• Submit your resume.
• Complete an AI-based interview aligned with your resume (duration 20-30 minutes).
• Fill out the application form.

Additional Information

• More details on the interview and platform can be found at Mercor's documentation site.
• For assistance, contact support@mercor.com.
• Applications are reviewed daily; timely completion of the AI interview and application steps is critical for consideration.