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Customer Support Executive
Hyderabad, Telangana, India · Jornada completa
Sé el primero en postularte
- Experiencia
- 1–3 años
- Salario
- INR 15,000 – INR 22,000 / month
- Vacantes
- 1
- Al corriente
- Hace 16 horas
- Modo de trabajo
- En la oficina
- Educación
- licenciatura
- Elegibilidad
- Open to candidates possessing a bachelor’s degree with 1–3 years of relevant experience in customer support or related areas. Multilingual candidates with skills in Hindi, Telugu, and English are favored.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Job Overview
Join Bijliride Private Limited as a Customer Support Executive based in Hyderabad, contributing to a rapidly growing electric vehicle (EV) startup focused on sustainable mobility. This role involves direct customer interaction, problem solving, and coordination with service teams to ensure outstanding support and smooth service delivery.
Key Responsibilities
- Manage incoming and outgoing customer calls addressing inquiries related to vehicle servicing, breakdown assistance, battery concerns, and other support needs.
- Deliver prompt, professional responses to customer issues, ensuring effective complaint handling and resolution of service requests.
- Collaborate closely with technicians and operations staff to manage vehicle breakdowns and service scheduling.
- Regularly update customers on service progress to maintain transparency and satisfaction.
- Provide guidance on battery swapping, charging procedures, and vehicle operations, escalating complex technical problems to specialized service teams.
- Maintain detailed and accurate documentation of customer interactions, complaints, and solutions within the CRM platform.
- Generate daily service reports capturing customer feedback and request status.
- Ensure customer satisfaction by maintaining effective communication and following up after resolution of issues.
Qualifications and Skills
- Possession of a bachelor’s degree or equivalent qualification.
- Between 1 to 3 years of experience in customer support, call center functions, or service coordination roles.
- Excellent communication and interpersonal abilities, capable of managing complaints tactfully.
- Familiarity with CRM software and MS Excel is required.
- Strong problem-solving skills and ability to thrive in a fast-paced environment.
- Multilingual capabilities in English, Hindi, and Telugu are preferred.
- Prior experience in electric vehicles, automotive, logistics, or rental sectors is advantageous.
Work Conditions
- Rotational shifts within a 24/7 operational setting.
- Workweek includes rotating days off based on business needs.
Why Work with Bijliride?
- Opportunity to be part of an innovative EV firm driving sustainable transportation solutions.
- Dynamic and supportive workplace culture promoting career advancement in customer service and operations.