Customer Support Executive - UK Banking Voice Process

Role Overview

We are seeking Customer Support Executives to join a top-tier international banking process based in Bangalore. This role involves engaging in a UK-based voice customer support process with shifts aligned to UK timings, including rotational schedules.

Key Responsibilities

• Receive and manage inbound calls concerning banking products and services.
• Assist customers by addressing account-related questions, transactions, payments, and service inquiries.
• Accurately understand and resolve customer concerns promptly.
• Professionally manage complaints and escalations to ensure customer satisfaction.
• Adhere to established banking processes, policies, and quality standards.
• Maintain precise updates of customer and transaction data.
• Identify and communicate relevant banking service information to customers.
• Ensure customer data protection by following security and compliance protocols.
• Achieve productivity, quality, average handling time (AHT), and customer satisfaction targets.
• Exhibit empathy, patience, and professionalism during customer interactions.

Candidate Requirements

• Proficiency in spoken English with excellent verbal communication.
• Strong listening skills and effective problem-solving capabilities.
• A customer-centric attitude with dedication to service quality.
• Basic knowledge of banking or financial services sector.
• Capability to manage challenging customer interactions.
• Competent computer and typing skills.
• Availability to work UK shifts including rotational patterns.
• Prior experience in banking, financial services, or BPO environments is advantageous.

Preferred Experience

• Experience in UK banking customer support.
• Familiarity with credit card services.
• Background in voice-based customer service processes.
• Experience working in contact centers or BPO sectors.
• Exposure to financial services customer support.

Why Join Us?

• Engage in a specialized UK banking process with prospects for career advancement in banking and financial services.
• Work in a professional and supportive environment.
• Receive an attractive salary package based on performance and experience.
• Opportunity for immediate joining.