Customer Support Executive

About the Role

Tech Genius 24x7 seeks enthusiastic, self-driven, and career-oriented professionals to expand its sales team based in Noida Sector 63. The role focuses on engaging customers primarily in UK, US, and Australia markets through voice-based communication. Ideal candidates exhibit exceptional English communication abilities and have a passion for customer interaction and sales growth.

Job Responsibilities

• Manage inbound calls and inquiries concerning IT products, SaaS offerings, software, and related technology services.
• Identify customer needs and suggest the best fitting products or services accordingly.
• Clearly articulate product features, pricing, and advantages to customers professionally.
• Convert assigned leads into confirmed sales, ensuring a superior customer experience.
• Conduct follow-ups with potential customers to accomplish sales closures.
• Meet monthly sales objectives while upholding excellent customer satisfaction levels.
• Maintain detailed records of customer interactions and sales activity using CRM systems.
• Collaborate effectively with internal departments to streamline sales and onboarding processes.

Candidate Requirements

• Outstanding English verbal communication and interpersonal skills.
• Proven sales acumen including negotiation and persuasive skills.
• Customer-centric mindset paired with goal-oriented approach.
• Basic computer literacy with proficiency in MS Office and CRM software.
• Flexibility to work day or night shifts as required.
• Fresh graduates with strong communication skills are encouraged to apply; preference for candidates with prior experience in IT sales, SaaS sales, software sales, technical sales, international voice processes, or customer sales.

Additional Information

• Location: Noida Sector 63
• Working Days: 5 days per week
• Experience Range: Freshers up to 2+ years in sales, especially in international sales/support, is considered an advantage.
• Immediate joiners are preferred.