Customer Support Executive
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 12,000 – INR 21,000 / month
- Openings
- 1
- Posted
- hace 1 semana
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- <ul><li>Female candidates only.</li><li>Freshers and experienced applicants with excellent communication skills are encouraged to apply.</li></ul>
- Resume
- Required to apply
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Job description
About the Company
Elpis Technology Solutions, recognized by its platforms myCBSEguide and Examin8, is situated in Noida Sector 153. Examin8 specializes in delivering a streamlined online Test Generator platform designed for educators and institutions to efficiently craft question papers and online assessments.
Role Overview
The organization is seeking a proactive, enthusiastic female Customer Support Executive with a passion for connecting with customers and supporting their needs, particularly within the educational technology sector.
Key Responsibilities
- Reach out to schools, teachers, and coaching centers to communicate the features and benefits of Examin8’s offerings.
- Engage and convert potential leads into purchasing customers using effective sales strategies.
- Manage both incoming and outgoing sales and support calls.
- Provide product walkthroughs remotely via phone or online sessions.
- Address customer inquiries, delivering comprehensive solutions and after-sales support.
- Follow up with users for renewals, upgrades, and additional products.
- Accurately update and maintain records in CRM or relevant software.
- Liaise with the technical team to resolve user issues when necessary.
- Consistently work towards meeting or exceeding monthly sales and customer satisfaction quotas.
Qualifications & Requirements
- Bachelor’s degree in any discipline is an asset.
- Candidates must demonstrate strong verbal skills in Hindi and basic English.
- A persuasive and self-confident demeanor is vital.
- Basic ability to use computers, including MS Office, emails, and internet research.
- Open to fresh graduates with excellent communication skills; experience in telesales, EdTech, SaaS, or customer support will be advantageous.
Working Conditions & Additional Information
- Onsite position at the Noida office (Sector 153).
- Work schedule: Monday to Friday, 9:00 AM to 6:00 PM.
- This role is open to female candidates only.
Compensation & Benefits
- Monthly fixed salary ranging from INR 12,000 to 21,000, depending on experience and qualifications.
- Performance incentives based on meeting sales targets.
- Opportunities for job-related training and career progression.
- Supportive and professional team environment.
- Paid leave and official company holidays.
Minimum education
Bachelor's Degree