Customer Success Manager

Company Overview

Yes Energy is a leader in electric power data and analytics, providing cutting-edge trading analytics software that delivers real-time insight into the vast and complex North American electrical grid. Our technology empowers market participants to make informed trading and investment decisions that support energy affordability, transition, and grid reliability. Since 2008, our trusted solutions serve over 1,000 market players, supported by a diverse and dedicated team with offices across the US, UK, New Zealand, and Romania.

Role Summary

As a Customer Success Manager at Yes Energy, you will play a critical role in enhancing customer experiences by delivering exceptional support, training, and engagement. This role requires proactive management of customer relationships to maximize adoption, retention, and satisfaction with our SaaS solutions in electric power markets. You will serve as the trusted advocate for customers, collaborating internally to align efforts and resolve issues while driving product value realization.

Key Responsibilities

• Act as the primary voice of the customer, ensuring alignment with Product, Sales, Marketing, and Support teams.
• Deliver outstanding customer service by answering inquiries, troubleshooting, and providing technical guidance.
• Lead onboarding and training sessions to equip new customers with the knowledge to fully utilize Yes Energy’s software.
• Create and manage customer success plans to support renewal processes and help clients meet their business goals.
• Develop strong, trust-based relationships to understand workflows, gather insights, and promote sustained product adoption.
• Address technical questions and escalations by coordinating with internal teams for optimal resolution.
• Monitor product usage and customer health to ensure engagement and expected value realization.
• Conduct regular business reviews and product presentations to update customers on new features and capabilities.
• Gain expertise with Yes Energy’s suite including API and SQL data tools.
• Collaborate closely with Product Management by sharing customer feedback to influence product development.
• Participate in annual training events and regional customer engagement initiatives.

Qualifications and Experience

• Bachelor’s degree in Business, Communications, Computer Science, or related field, or equivalent practical experience.
• Minimum of 3 years experience in Customer Success or Account Management roles, preferably in a SaaS environment.
• Background or familiarity with energy markets, nodal power markets, or power trading is strongly preferred.

Desirable Skills and Attributes

• Excellent verbal and written communication skills for both client-facing and internal collaboration.
• Proven ability to meet key performance indicators and manage priorities effectively.
• Adaptability to manage change and uncertainty with agility.
• Capacity to establish trust and rapport with internal teams and customers alike.
• Strong presentation and demonstration capabilities.
• Commitment to enhancing customer satisfaction and fostering relationships.
• Passion for process optimization and innovation.
• Resourceful problem solver who can efficiently troubleshoot technical and business challenges.
• Willingness to engage deeply with systems and client goals to deliver results.
• Strong emotional intelligence to navigate sensitive or challenging situations professionally.
• Keen eagerness to continuously learn about Yes Energy’s products and the power markets.
• Experience using CRM and customer support tools such as JIRA and Salesforce.
• Exposure to big data handling and Yes Energy’s specific product suite is advantageous.
• Availability to travel up to 15% of the time.

Position Details

• Location options include Boulder, CO; Boston, MA; Chicago, IL; or Richmond, VA.
• Full-time role with hybrid work arrangement requiring two days per week onsite.
• Reports to the Sr. Manager of Customer Success.
• Salary range estimated between $80,000 and $95,000 annually.

Culture and Benefits

Yes Energy cultivates a supportive and innovative work culture emphasizing teamwork, high standards, and continuous professional development. Recognized as a top workplace in Colorado, the company offers competitive pay, bonus opportunities, robust medical benefits, 401(k) plan with matching, flexible vacation, and work schedules. Investments in career growth through both formal and informal learning are strongly encouraged.

Diversity and Inclusion

Yes Energy is committed to equal employment opportunities regardless of race, gender, age, disability, or other protected statuses. Candidates from diverse backgrounds are encouraged to apply even if every qualification is not met. The company fosters an inclusive and welcoming environment where all employees can thrive.