Customer Service Representative - Technical Support (Chat)

Role Summary

We are seeking Customer Service Representatives specialized in Technical Support to manage inbound customer chats. The role requires identifying technical issues and delivering precise solutions while maintaining high standards of customer satisfaction and adherence to company policies.

Eligibility Criteria

• Open to both freshers and candidates with experience.
• Mandatory educational qualifications include a technical background such as B.Tech, BCA, B.Sc. in IT, or a 3-year technical diploma post 12th grade.

Candidate Profile

• Excellent verbal and written English communication skills.
• Strong analytical and logical reasoning capabilities.
• Ability to comprehend technical problems and explain solutions clearly to customers.
• Customer-focused approach with effective problem-solving skills.
• Availability and willingness to work in rotational day shifts.

Key Responsibilities

• Respond to inbound customer chats addressing technical support queries.
• Diagnose and resolve product and device-related technical issues accurately.
• Follow process guidelines, maintain quality standards, and ensure compliance requirements are met.
• Maintain professional communication to uphold customer satisfaction.
• Document chat interactions meticulously and update customer information in the system.
• Achieve personal and team performance objectives.

Shift Details

Work in rotational day shifts within the hours of 8:00 AM to 8:00 PM, with each shift lasting 9 hours.