Customer Service Representative at BNT New Lynn, Auckland

About Bapcor New Zealand

Bapcor New Zealand is part of the larger Bapcor Group, a leading provider across Asia Pacific of automotive aftermarket parts, equipment, services, and solutions. Our New Zealand operations include trusted brands such as BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, delivering an extensive range of automotive parts nationwide.

More than just an automotive business, we are a purpose-driven organisation committed to supporting customers and communities. Our team in New Zealand plays a vital role in both local market success and contributing to the wider regional strategy.

With over 1,000 locations and more than 5,000 employees across Australia, New Zealand, and Thailand, we foster a safe, inclusive workplace where our people thrive and perform at their best. Our core values guide everything we do:

• Integrity in all actions
• Team collaboration
• Genuine care and commitment
• Delivering results

Role Overview

We are seeking a proactive customer service representative passionate about automotive parts to join our New Lynn team. This full-time position operates Monday to Friday from 8 am to 5 pm, with alternate Saturday mornings required. Successful candidates will excel at providing outstanding service while guiding customers to select the correct parts for their needs.

Key Responsibilities

• Assist trade customers in person at the counter and via phone
• Provide expert advice to help customers find suitable vehicle parts and solutions
• Accurately pick, pack, and process customer orders
• Identify and suggest opportunities to upsell complementary products
• Build and maintain strong relationships with a loyal customer base

Candidate Requirements

• Experience in customer service, preferably within the automotive or trade industries
• Proficient computer skills; familiarity with basic Excel functions is beneficial
• Genuine enthusiasm for cars and automotive parts
• Excellent communication skills paired with a positive, can-do mindset
• Capability to work efficiently and accurately in a fast-paced environment
• Team-oriented attitude where collaboration and helping out are valued

Additional Benefits and Information

• Enjoy a paid day off on your birthday each year
• One paid volunteer day annually to support causes you care about
• Complimentary breakfast provided every morning
• Competitive remuneration along with performance-based incentives
• Generous discounts on company products
• Work directly alongside senior leaders in a flat organizational structure
• Opportunities for career advancement within Bapcor’s broad regional network including NZ, Australia, and Southeast Asia

We take pride in fostering an inclusive workplace, welcoming applicants of diverse ages, cultures, gender identities, abilities, and backgrounds. Our recruitment process is designed to be fair, unbiased, and accessible. For applicants requiring accommodations during the application process, please contact the company directly.