Customer Service Intern
Riyadh Region (Hybrid) · Tiempo parcial
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- Experiencia
- Cualquier
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 9 horas
- Modo de trabajo
- Híbrido
- Educación
- Diploma or degree in Business, Communications, Marketing, or related field
- Reanudar
- Se requiere solicitud
Descripción del trabajo
About Talenzia
Talenzia is an innovative professional services company specializing in areas such as training, recruitment consultancy, LinkedIn strategy, profile enhancement, and expert resume crafting. The organization prioritizes boosting career growth and organizational effectiveness through customized, impactful strategies. Joining Talenzia offers an opportunity to be part of a team dedicated to personalized career advancement, strategic recruitment, and strong professional branding online. The company fosters growth, professionalism, and a client-oriented philosophy in every engagement.
Role Overview
The Customer Service Intern position based in Riyadh features a hybrid working model with partial remote work options. Responsibilities include managing client communications across phone, email, and digital platforms to provide prompt, precise information. The intern supports the customer service team by documenting interactions, monitoring issues, and conducting follow-ups to uphold customer satisfaction and experience standards. Routine duties involve assisting with service documentation, updating client databases, and escalating complex issues to senior personnel. This role also exposes the intern to professional service operations, facilitating learning of best practices in client communications and service management.
Qualifications
- Proven skills in customer-facing roles, emphasizing customer support and service excellence.
- Dedication to enhancing customer satisfaction and delivering positive client experiences.
- Professional phone etiquette with clear and polite English communication; Arabic proficiency is advantageous.
- Capability to operate effectively within a hybrid work framework in Riyadh, showing reliability and good time management.
- Currently enrolled in or recently graduated from relevant diplomas or degrees such as Business, Communications, or Marketing.
- Basic computer proficiency, including familiarity with email, CRM systems, or customer service software.
- A positive mindset, eagerness to learn, and ability to work cooperatively with diverse teams and clients.