Customer Service Advisor - Arabic Speaker in Abu Dhabi

Job Overview

This role involves assisting customers primarily through inbound and outbound calls or internet communication based on client needs. The advisor provides support and resolves routine issues associated with the client's products or services in a courteous and professional environment.

Core Responsibilities

• Deliver customer service that fulfills contractual KPIs.
• Understand and clarify customer requirements; use decision-making tools to provide appropriate solutions.
• Listen carefully to customers to demonstrate empathy and build rapport.
• Greet customers professionally using prescribed methods.
• Maintain foundational knowledge of client products and services.
• Document work accurately and thoroughly in client accounts.
• Engage in programs to enhance customer satisfaction and business outcomes.
• Promote additional relevant products or services to customers.
• Log and retrieve customer interaction data within call tracking systems.
• Address customer inquiries by referencing materials, escalating when necessary.

Candidate Profile and Requirements

• Preferred minimum education: High school diploma with 3 to 6 months relevant experience.
• Exhibit strong customer service skills with a courteous and detail-oriented approach.
• Proficient with computer navigation and basic PC skills.
• Strong verbal and written communication capabilities.
• Adaptability to fast-paced, repetitive work environments.
• Ability to multitask and adjust quickly to change.
• Dependability and teamwork skills alongside independent work ability.
• Maintain patience and professionalism in all customer interactions.
• Willingness to rotate shifts as required.

Additional Location-Specific Requirements

• Philippines candidates should ideally have at least two years of college education; prior call center experience not mandatory.
• Indian candidates need problem-solving aptitude, ability to handle complex queries, and strong communication skills.

Career Framework

This position demands foundational skills to handle routine and simple tasks with close supervision while becoming familiar with client processes and terminology.

Legal and Equal Opportunity Statement

Concentrix is committed to equal employment opportunity without discrimination based on legally protected characteristics.