Customer Operations Coordinator

About Kuraray America, Inc.

Kuraray America, Inc. (KAI) is a globally recognized leader in specialty chemicals, fibers, and resins manufacturing. Operating as a subsidiary of Japan-based Kuraray Company, Ltd., it boasts a presence in 32 countries and employs over 12,000 people worldwide, with more than 800 in the United States. The company is celebrated as one of the Nation's Best and Brightest Companies to Work for, providing cutting-edge products in dental, fiber, resin, and elastomer sectors.

Why Work with Kuraray

At Kuraray, the mission is to shape a better tomorrow with a team committed to values such as integrity, excellence, teamwork, and accountability. The company offers extensive benefits, competitive salaries, and career growth opportunities where new employees quickly take on responsibilities in an encouraging work environment.

Position Overview

The Customer Operations Coordinator plays a pivotal role supporting customer service operations, order handling, dealer relations, sample distribution, and broader operational tasks in the Dental division. Acting as a liaison among customers, dealers, sales, logistics providers, and internal teams, the role demands proficient management of orders, shipments, customer information, invoicing, and related procedures to ensure accuracy and smooth workflow.

Key Responsibilities

• Manage all facets of the order cycle: entry, updates, order fulfillment, and post-order customer communication.
• Act as the main contact for questions and concerns from customers, dealers, sales representatives, and internal departments regarding orders and shipments.
• Maintain current and precise data related to customers, dealers, pricing, orders, and shipments within company databases.
• Respond to specific customer requests, document needs, and account modifications.
• Coordinate with third-party logistics, warehouses, and internal teams to ensure product availability and smooth order shipment.
• Track inventory and shipment status, alerting relevant parties to any fulfillment challenges.
• Assist in troubleshooting issues related to orders, shipments, inventory, and operations to sustain high customer satisfaction and operational continuity.
• Support invoicing, sales data management, reporting, chargebacks, expense handling, and other operational duties as assigned.
• Recommend and help implement process improvements for enhanced efficiency, accuracy, and customer interaction.
• Maintain compliance with corporate policies, internal controls, and quality standards when keeping records and handling responsibilities.
• Take on additional projects and duties as delegated.

Candidate Requirements

• High school diploma or equivalent plus 1 to 3 years' experience in customer service, order management, sales operations, logistics, or similar support roles.
• Prior exposure to customer service, order lifecycle management, sales support, or logistics coordination.
• Excellent communication and interpersonal abilities to collaborate effectively with a range of stakeholders including customers, dealers, vendors, logistics providers, and sales teams.
• Detail-oriented with a strong capability to maintain accurate business documentation and transaction records.
• Proficient in Microsoft Office tools, especially Excel and Outlook.
• Ability to handle multiple tasks simultaneously, meet deadlines, and work independently in hybrid or remote settings.
• Highly organized with problem-solving skills and consistent follow-through.
• Capacity to detect operational issues and escalate as necessary.
• Mandatory residence within New York.
• Willingness to travel approximately 10% of the time.

Core Competencies

• Customer-focused approach with an emphasis on building strong relationships and delivering customer-oriented solutions.
• Business acumen to leverage market knowledge in furthering company objectives.
• Innovative mindset to develop new strategies and improvements supporting business success.
• Proactive and energetic attitude towards challenges and opportunities.
• Accountability in meeting commitments and standards.
• Results-driven performance, sustaining outcomes despite obstacles.
• Collaborative teamwork and partnership building to meet shared goals.
• Appreciation for diversity and different perspectives.
• Effective communication tailoring messages to diverse audiences.
• Courage to address difficult issues transparently.
• Integrity and reliability that build trust among colleagues.
• Adaptability to adjust approaches depending on situational needs.

Compensation & Benefits

The anticipated salary for this role ranges from $56,188 to $84,283 per year, complemented by an annual incentive plan rewarding individual and team achievements. Employees enjoy comprehensive healthcare benefits, wellness reimbursements, three weeks of paid time off, ten paid holidays, paid parental leave, education reimbursement programs, and a matching 401(k) plan among other perks.

Additional Information

Applicants must be authorized to work for any employer in the United States. This company is committed to equal employment opportunity for all, including disability and protected veteran status. No third-party candidates will be considered for this position.