Customer Delivery Driver - Dudley

About the Role

As a Customer Delivery Driver for Tesco in Dudley, you will be the friendly face customers see when their online shopping arrives. This position involves more than just driving; it's about providing excellent service and support directly to customers. The job is hands-on, physically active, and offers a dynamic work environment where no two shifts are alike. You'll mainly work independently on the road, supported by a team of managers and colleagues at the base.

Key Duties

• Maintain your delivery van, trays, and work environment in a clean and organized manner to ensure the customer receives their groceries in perfect condition.
• Safely load the van and perform all necessary checks to guarantee it is roadworthy and dependable for deliveries.
• Communicate clearly and courteously with customers regarding any order adjustments, substitutions, or short-dated items, offering refunds when necessary to keep the experience positive and smooth.
• Handle all products carefully, treating each order as if it were your own to uphold quality and trust.
• Deliver orders within scheduled time slots, providing warm and natural service at the customer's doorstep, leaving them feeling valued.

Qualifications and Requirements

• Build strong relationships within the team to promote a positive spirit and deliver excellent customer service.
• Be friendly and welcoming towards customers and colleagues alike.
• Adapt swiftly to changing customer demands and embrace variations in your route or work environment.
• Possess a valid UK, EU, or EEA driving licence (full or automatic) held for at least 12 months, with no more than 3 penalty points.

Benefits

• Starting pay is £14.18 per hour (up to £15.45 in stores inside the M25), with some locations offering additional incentives.
• Guarantee of a minimum of 16 working hours per week, with roles available from 12 hours a week.
• Holiday entitlement starts at 20 days plus one personal day, increasing to 22 days after a year, in addition to bank holidays.
• Flexible working options available from the start.
• 10% discount through the Colleague Clubcard, which increases to 15% on pay-day weekends, plus a second card for family use.
• Access to free wellbeing services supporting mental, physical, and overall life wellness.
• Life insurance equal to five times your pay and a competitive pension plan with contributions matched up to 7.5%.
• A selection of other benefits including discounts, share schemes, and cycle-to-work programs.
• Uniform provided, along with policies designed to support you during significant life events.

Additional Information

Tesco is devoted to creating an inclusive environment where diversity and equity are prioritized, ensuring that everyone feels welcomed and respected. The company supports flexible working arrangements tailored to individual needs and is recognized as a Disability Confident Leader committed to accessible recruitment processes.