Customer & Dealer Support

About Grosvenor Casinos

Grosvenor Casinos has been a premier name in the UK casino industry for many years, renowned for its iconic venues and outstanding guest experiences. Each casino serves as a lively, inviting hub where players gather to engage in games, socialize with friends, and enjoy excellent food, drinks, and entertainment. The casinos embody a thrilling atmosphere where excitement is always just around the corner.

Operating across communities throughout the UK, Grosvenor Casinos aims to become the most beloved casino brand nationally. Its dedicated team members lead the energy on the casino floor, creating memorable moments that continually attract guests.

Role Overview

We are seeking confident and skilled Gaming Table Inspectors to fill a Customer & Dealer Support position. This role combines practical experience with leadership responsibilities on the casino floor, ensuring smooth and secure table game operations while supporting dealers and engaging with customers.

Responsibilities

• Welcome guests and clearly explain gaming procedures.
• Supervise gaming tables to maintain security and integrity of play.
• Support dealers in delivering a high-quality and interactive gaming experience.
• Ensure adherence to safer gambling guidelines and standards.
• Collaborate with the wider casino team to promote a seamless gaming environment.

Required Qualifications and Experience

• Current Personal Functional Licence (PFL) issued by the Gambling Commission.
• Demonstrated expertise as a competent casino dealer.
• Strong knowledge of table security measures, game integrity, and safer gambling practices.
• Excellent communication skills and a customer-focused attitude.
• Confidence in supervising gaming tables and providing leadership support.
• Availability to work within a 24/7 casino environment, including night shifts and weekends.
• Must be 18 years or older with legal authorization to work in the UK.

Why Work With Us?

• Attractive rewards and incentives including team competitions and various perks acknowledging your contributions.
• Comprehensive induction and continuous learning opportunities to develop your skills.
• Dynamic daily work offering variety and the chance to influence operational practices.
• A supportive team culture focused on maintaining high standards collaboratively.
• Opportunities for career growth and advancement within Grosvenor Casinos and The Rank Group.

Equal Opportunity

We value diversity and welcome applications from candidates of all backgrounds. Adjustments can be provided throughout the hiring process upon request.