Coordinator - Digital Strategy

About the Team and Opportunity

The eCommerce division at Hermès is responsible for managing all aspects of the Hermès.com platform, supporting omnichannel services as an integral part of the larger corporate and retail network. This team drives the implementation of digital projects, enriches the online product assortment, and ensures a smooth user experience throughout the website.

As a Digital Strategy Coordinator, you will contribute to expanding the eCommerce business by refining the product lineup, analyzing customer requirements, identifying emerging trends, and making strategic recommendations to facilitate the online shopping journey, helping the team meet sales objectives.

Key Responsibilities

• Gain comprehensive insight into all eCommerce and Merchandising roles to provide broad support for the Digital Strategy team across various divisions and collaborate effectively with cross-functional partners.
• Assist the Digital Strategy Manager with their daily tasks and operations.
• Generate daily reports on sales trends, inventory status, and omnichannel activity; derive actionable insights to drive business growth and meet sales targets.
• Create ad-hoc reports to support business review meetings.
• Help prepare market analysis tools for the eCommerce buying team in preparation for quarterly buying meetings.
• Analyze sales and stock data to optimize online inventory levels, thereby improving conversion rates and maximizing sales potential.
• Track daily product shipments and coordinate with cross-functional teams to highlight opportunities on the website.
• Collaborate with teams to successfully launch products online, maintaining product accuracy, monitoring launch outcomes, and sharing performance feedback.
• Support the buying team with order entry and requested modifications.
• Contribute to both short-term and long-term project execution, working alongside multiple teams to ensure alignment and integration of initiatives.
• Conduct competitor research on industry best practices relating to product assortment and digital experiences.

Additional Information

Additional duties may emerge due to evolving business requirements.

Note: There are no supervisory, budgetary, or decision-making responsibilities associated with this role.

Candidate Profile

• At least one year of experience in related roles such as retail merchandising, planning, digital analytics, or buying.
• A Bachelor's degree is preferred.
• Willingness to occasionally work on weekends during peak times to provide necessary support.
• Proficient in Microsoft Office applications.
• Strong communication skills, both written and verbal.
• Ability to collaborate and build strong working relationships across teams.
• Excellent problem-solving aptitude and attention to detail.
• Knowledge of French language is advantageous but not mandatory.

Compensation and Benefits

The hourly wage for this position ranges from $28.65 to $33.35, dependent on job, location, and individual expertise.

• Commissions and bonuses tied to sales performance
• Comprehensive medical, dental, and vision insurance
• Life and disability insurance coverage
• Paid time off including 15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick/safe leave
• Paid parental leave and transition support
• 401(k) and Roth retirement plans with employer matching and profit sharing
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, and voluntary life insurance
• Employee product discounts and access to Employee Assistance Programs
• Access to wellness resources including Calm app, Health Advocate, and Family Building Support

About Hermès

Established in 1837, Hermès remains dedicated to its artisan heritage and human-centered values, prioritizing creativity, exquisite craftsmanship, and sustainability. The family-owned company maintains production in France through its numerous workshops with a global presence across over 300 stores in 49 countries, employing more than 15,000 people worldwide.

Hermès is committed to sustainable development and corporate social responsibility, emphasizing authenticity, respect for time, and preservation of natural resources. The company fosters a workplace culture rooted in diversity, inclusion, and fairness, aiming to create an environment where individuals can thrive while being their authentic selves.

Equal Employment Opportunity

Hermès is an equal opportunity employer, recruiting and hiring based on merit and abilities without discrimination on any legally protected grounds. The company also provides reasonable accommodations for qualified individuals with disabilities in compliance with relevant laws.