Content Operations Manager (eCommerce)

About Luzern eCommerce

Since 2003, Luzern eCommerce has been transforming the online retail space by partnering with renowned brands including On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands, and Philips. The company accelerates brand growth, boosts profit margins, and delivers outstanding customer experiences across platforms such as Amazon, leading marketplaces, branded e-commerce sites, and social channels. Supported by significant investments, Luzern eCommerce aims to lead the global eCommerce industry through innovative technology like its AI-powered Channel Optimizer platform and game-changing strategies.

Role Overview

The Content Operations Manager will play a key role in managing and elevating content functions across multiple eCommerce clients. This role demands both operational leadership and strategic insight to maintain excellence in daily content delivery, while driving improvements in scalability, automation, and innovation. The position involves leading cross-functional content teams, enhancing workflows, optimizing resource planning, and helping shape the future evolution of content operations as the business expands.

Responsibilities

• Lead and nurture high-performing content teams spanning various client accounts.
• Oversee timely and accurate execution of content updates, new product introductions, SKU/ASIN integrations, and other operational tasks.
• Ensure all content outputs meet rigorous quality standards, accuracy, and service level agreements.
• Create a collaborative, responsible, and solution-oriented team culture.
• Support professional growth of team members through coaching and mentoring.
• Design and refine scalable content workflows and operational procedures.
• Identify process inefficiencies and implement improvements that boost productivity and quality.
• Promote consistency and best practices throughout content operations.
• Monitor operational metrics to identify and resolve delivery issues proactively.
• Lead efforts to incorporate automation, AI technologies, and workflow enhancements.
• Evaluate and select tools and technology that increase operational efficiency and scalability.
• Drive innovation and continuous improvement in content operations.
• Foster a forward-thinking, process-focused attitude among teams.
• Engage in client meetings and contribute to content strategy discussions.
• Serve as the primary operational contact for content-related client inquiries and escalations.
• Convert client goals into clear operational plans and priorities.
• Assist in resource allocation, forecasting, and budget management across projects.

Requirements

• Proven experience managing or leading content, digital operations, or eCommerce teams.
• Strong skills in operational management, workflow design, and resourcing.
• Successful track record of process improvement and introducing scalable operational models.
• Familiarity with content management platforms, automation tools, and AI-based workflow solutions.
• Effective communicator adept at engaging with clients and stakeholders.
• Commercial acumen including budget, timeline, and project delivery management.
• Meticulous attention to detail paired with a proactive approach to problem resolution.
• Background in eCommerce, retail, or digital agency settings is preferable.
• Leadership qualities that foster motivation and team development.
• Ability to merge operational excellence with strategic thought.
• Highly organized and process-driven mindset.
• An innovative outlook embracing continuous improvements and new ideas.
• Decisive decision-making skills with a focus on accountability and results.
• Strong interpersonal skills fostering internal and external collaboration.

Indicators of Success

• Delivery of highly effective, integrated content teams.
• Operational content workflows that are efficient, scalable, and growth-oriented.
• Robust client partnerships with consistent, dependable delivery.
• Enhanced efficiency through automation, AI adoption, and workflow improvements.
• On-time, within-scope, and high-quality project completion.

Benefits

• Competitive salary combined with comprehensive benefits.
• Support for work-life balance through flexible scheduling and generous annual leave.
• Opportunities for professional development and skill enhancement.
• Inclusive, enjoyable, and collaborative workplace culture.
• Access to Employee Assistance Programme (EAP) to support wellbeing.
• Quarterly company social events designed to build camaraderie and celebrate achievements.

Equal Opportunity

Luzern eCommerce is committed to providing equal employment opportunities to all eligible candidates. Applicants requiring reasonable accommodations during the recruitment process are encouraged to advise accordingly.