Client Success Director, West

About Dun & Bradstreet

At Dun & Bradstreet, we harness the power of data to forge a better future. As a renowned global leader in business decisioning data and analytics for over 180 years, we empower companies worldwide to grow, manage risks, and innovate. Our diverse global team thrives on creativity, collaboration, and bold ideas. Join us to make a meaningful impact and influence what lies ahead.

Role Overview

The Client Success Management team focuses on retaining current clients and driving sales growth through enhanced adoption of our products and services. As a trusted post-sale point of contact, you will leverage extensive industry knowledge, business process expertise, and product proficiency to increase customer engagement, adoption, and renewals. This role involves coordinating cross-functionally and managing escalations as necessary.

Key Responsibilities

• Act as the main post-sale contact for assigned client accounts.
• Serve as a trusted advisor by offering strategic recommendations that align client goals with our solutions.
• Manage a portfolio of clients to ensure achievement of positive business outcomes.
• Oversee all post-sale activities, including business outcome planning centered on ROI and conducting quarterly business reviews with key stakeholders.
• Apply deep knowledge of client industries, processes, and our products to boost adoption and utilization, ensuring successful contract renewals.
• Identify renewal risks and product adoption barriers while uncovering opportunities for revenue growth and retention.
• Monitor client usage data, health indicators, renewal timelines, and growth potential, developing actionable strategies accordingly.
• Coordinate with implementation teams to ensure delivery meets or surpasses contracted SLAs and KPIs.
• Act as the customer’s internal advocate by collaborating with cross-functional teams to convert client feedback into product improvements and solutions.

Qualifications and Experience

• A minimum of 15 years of relevant experience, including extensive post-sale client management handling high-touch enterprise or strategic accounts.
• Bachelor's degree required; Master’s degree preferred.
• Strong technical aptitude to connect client business objectives with product capabilities.
• Exceptional verbal and written communication skills, along with presentation experience in global corporate settings.
• Experience managing complex, multi-divisional, and multi-geographical customer accounts.
• Proven ability to work effectively with cross-functional teams such as Product, Sales, Support, and Operations.
• A proactive bias for action coupled with ownership mentality; problem-solving and curiosity are essential.
• Proficient in Microsoft Excel, PowerPoint, and Word.
• Commitment to continuous learning and growth through social interactions, mentorship, and formal training.

Benefits

• Generous paid time off from the first year, increasing with tenure.
• Up to 16 weeks of fully paid parental leave after one year of employment.
• Paid sick leave for personal or family care.
• Education assistance and access to extensive training resources.
• Paid volunteer days and donation matching through our Do Good Program.
• Competitive 401(k) with company matching.
• Health and wellness benefits including discounted membership rates.
• Comprehensive medical, dental, and vision insurance coverage for employees and their dependents.

Additional Information

This position is eligible for commission. Dun & Bradstreet is committed to equal employment opportunity and provides reasonable accommodations for applicants with disabilities upon request. Artificial intelligence tools may be used to support the hiring process, but final decisions are human-made.