Client Services Account Manager

About the Role

We are seeking a Client Services Account Manager located in the United States to join a partner company that manages all hiring processes. This role provides a unique opportunity to support impactful digital marketing campaigns for globally recognized brands.

The individual will be a vital operational collaborator, responsible for seamless program delivery, ensuring stakeholder alignment, and delivering exceptional client experiences. Positioned at the junction of strategy, creative, media, and technology, you will steer complex projects that enhance audience engagement and marketing effectiveness.

You will engage with internal teams, agency collaborators, and external stakeholders to realize measurable results and sustain project progress. This position suits a client-centered professional who excels in dynamic environments and is adept at bringing clarity, structure, and strategic insight to multifaceted initiatives. Your efforts will drive the expansion of innovative marketing solutions and nurture enduring client partnerships.

Key Responsibilities

• Act as the main operational liaison for assigned programs, ensuring a responsive and fluid client experience.
• Establish and maintain robust relationships with clients, agency partners, internal teams, and external stakeholders.
• Coordinate interdisciplinary teams comprising creative strategy, insights, project management, and partner groups to maintain project timelines.
• Manage key project phases including discovery, data evaluation, creative proposals, workshops, and final deliverables.
• Conduct quality reviews of client materials to ensure clarity, actionable guidance, and alignment with business goals.
• Utilize expertise in digital marketing strategies, creative effectiveness, media analytics, and evaluation frameworks to drive results.
• Detect risks, delivery issues, and stakeholder concerns early and support resolution proactively.
• Promote alignment across teams by clarifying roles, priorities, deadlines, and subsequent actions.
• Suggest process enhancements and assist in scaling efficient delivery practices across projects.
• Aid clients in advancing marketing capabilities, creative impact, and digital maturity.

Candidate Requirements

• Five to seven years of experience in Client Services, Account Management, Consulting, or a related client-facing role.
• Background in agency, media, technology, or digital marketing sectors.
• Proven capability managing complex projects with multiple stakeholders and cross-functional teams.
• Excellent communication, presentation, and relationship-building abilities.
• Competence in interpreting data insights, assessing creative recommendations, identifying gaps, and crafting compelling client stories.
• Solid knowledge of digital media strategy, creative production processes, marketing measurement, and performance metrics.
• Strong organizational skills with the ability to juggle competing demands in a fast-paced setting.
• Capacity to influence teams and promote accountability without direct authority.
• Preferred experience in supporting executive-level stakeholders.
• Familiarity with Google/YouTube media programs, AI-powered workflows, or digital transformation projects is advantageous.

Compensation and Benefits

• Competitive hourly contract rate ranging from $50 to $60.
• Flexible remote working arrangement with a preference for Eastern Standard Time working hours.
• Opportunity to engage with innovative digital marketing projects for renowned global brands.
• Interaction with multifaceted teams across strategy, creative, media, and technology domains.
• Chance to influence developing marketing solutions and scalable client programs.
• Prospects for professional development within an energetic and cooperative work environment.

Additional Information

This role is managed by a partner company that retains full responsibility for candidate selection and advancement through the hiring stages. Applications are assessed through an AI-powered matching system that assists in identifying top candidates based on the role’s essential criteria. Final decisions on interviews, assessments, and offers are made by the partner company's internal team.

Applicants should note that their personal information will be processed in compliance with data protection regulations for evaluation purposes. Artificial intelligence tools may be utilized to support hiring tasks like application review and data analysis; however, all final decisions are made by human recruiters.