Clerical Officer

Overview

Horizons Cork invites applications for a Clerical Officer position within their administrative team. This office-based role includes front desk duties and requires exemplary communication skills, strong organizational abilities, and empathy for working within a disability service environment. The successful candidate will embody Horizons' core values of person-centered care, kindness, creativity, and honesty in all interactions.

Key Responsibilities

• Deliver office support by responding to queries and managing reception and telephone services.
• Stay informed of relevant protocols and documentation.
• Handle data management tasks including updating, validating, collating, and processing data accurately.
• Maintain precise and current filing systems both electronically and physically.
• Assist in preparing reports as required.
• Support Service Managers, teams, service users, the public, and colleagues with timely information and assistance.
• Manage all communications promptly and efficiently.
• Perform additional administrative duties as assigned.
• Represent Horizons professionally and positively.
• Provide welcoming and professional service to service users, families, staff, and visitors.
• Ensure data and records comply with GDPR and organizational policies.
• Communicate effectively with multidisciplinary teams to enhance service delivery.
• Offer general clerical support to management and the wider office team.

Candidate Requirements

• Educational Qualifications: At minimum, five subjects passed at grade D (or pass) in Higher or Ordinary Level from the Leaving Certificate Examination, Leaving Certificate Vocational Programme, or Leaving Certificate Applied; or an equivalent standard examination; or possess relevant experience demonstrating equivalent skills.
• Administrative aptitude and knowledge suitable for the role.
• Good character and sound health to perform duties reliably.
• At least one year of experience in a comparable busy office environment is essential.
• Valid permission to live and work in Ireland at the application time.
• Excellent communication and interpersonal capabilities.
• Proficient in Microsoft Office Suite and other relevant IT tools.
• Ability to maintain professionalism and empathy in a front-facing, high-activity setting.
• Strong organizational skills with a keen eye for detail.
• Experience in a similar clerical role is advantageous.
• Previous work experience in health, social care, or disability services is beneficial.
• Commitment to the organizations’ values and a person-centered philosophy.

Employment Details and Benefits

• 35-hour work week.
• Salary based on the 15-point Clerical Officer pay scale effective from June 1, 2026, ranging from €31,618 to €48,927 annually; new hires start at the initial point.
• Incremental credit may be granted for recognized public service experience within Ireland.
• 24 days of annual leave.
• Opportunities for professional development and career advancement.
• Supportive and flexible working conditions.
• Membership in the Single Public Service Pension Scheme.
• Chance to make a meaningful difference in the lives of others.

Additional Information

Candidates will be shortlisted based on the information submitted in their applications. Completed applications should be submitted no later than Monday, 24th August 2026. Horizons may establish a panel valid for 12 months to fill future temporary or permanent full or part-time Clerical Officer III roles. The Department of Health & Children Consolidated Pay Scales apply.