Circle Relationship Head - HDFC BB | Delhi

Job Overview

This role involves driving business growth and meeting targets within a designated region by fostering and maintaining relationships with channel partners. The Circle Relationship Head oversees and supports a team of Sales Managers to ensure smooth business process flows and valuable business transactions for the organization.

Job Context and Challenges

• The position depends heavily on collaboration with HDFC Bank relationships within an open architecture framework, requiring strategic alignment despite potentially differing priorities.
• Balancing the demands of process adherence alongside meeting channel partners’ expectations is a key challenge.

Key Responsibilities

• Achieve premium and revenue targets contributing to the overall company growth by consistently interacting with channel partners and Circle Heads according to defined schedules.
• Map all critical decision-makers and establish a regular review mechanism based on this mapping.
• Drive adoption of recognition and reward (R&R) activities, including introducing innovative approaches to engage channel partners.
• Ensure efficient sales and operational processes by communicating product updates, procedural changes, and regulatory adjustments through training modules.
• Support sales and service activities such as sales calls, policy issuance, and complaint resolution.
• Manage relationships effectively across all levels to fulfill banking customers’ needs with appropriate insurance and bank product knowledge.
• Lead channel management to maximize the impact of R&R programs encouraging targeted behaviors and ensuring judicious use of partner incentives.
• Focus on people retention (10%), team activation (20%), first-year premium issuance (50%), new policies (10%), and maintaining a balanced product mix (20% traditional, 50% ULIP, 40% protection) monthly.
• Provide insights for new product development and sales pitch strategies by understanding channel needs deeply.
• Identify and address training needs for internal and channel partner teams and ensure timely recruitment to fill vacancies within 15 days.
• Continuously scrutinize business acquisition methods to maintain a profitable product mix, uphold quality, monitor customer complaints, and enforce resolution within 72 hours.
• Manage persistency metrics with regular management information system (MIS) reporting and communication on renewals, ensuring renewal timelines through a biweekly review system.
• Innovate to create new business opportunities by enhancing database penetration and targeting 40% activation from Sales Managers with at least two active cases at 50K ATS.
• Maintain product mix goals: traditional insurance 50%, ULIP 40%, term insurance 10%, and achieve 15% business growth exceeding targets from comparable companies.