Chief Digital Officer

About Highland Consumer Partners

Founded in 2007, Highland Consumer Partners is dedicated to investing in consumer-focused companies undergoing growth, particularly in specialty retail, e-commerce, consumer products, and consumer services. The firm partners with innovative brands to drive digital and operational enhancements, working closely with portfolio companies to create long-lasting value through strategic investment and guidance, providing an environment that shapes the future of promising consumer businesses.

Role Overview

The Chief Digital Officer (CDO) position is a fully remote, full-time leadership role charged with crafting and advancing the firm's comprehensive digital vision across its internal operations and portfolio companies. The role involves steering digital strategy, managing transformation projects, and developing technology roadmaps that foster growth in specialty retail, e-commerce, and consumer service sectors.

Core Responsibilities

• Set priorities for digital initiatives and collaborate with investment and portfolio teams.
• Guide implementation and integration of data-centric tools and platforms.
• Lead cross-functional digital projects and partner closely with IT and business leadership to align technology with commercial goals.
• Assess project performance using key metrics to ensure successful delivery.
• Mentor various stakeholders on effective digital strategies and best practices.
• Research and evaluate emerging technologies to support innovation.
• Represent digital strategies and progress at executive and board meetings.

Qualifications

• Proven experience leading comprehensive digital transformation and digital strategy projects within consumer-facing sectors.
• Expertise in IT strategy and long-term strategic planning, linking technology investments to business objectives and growth ambitions.
• Strong project management capabilities including the ability to plan, prioritize, execute, and manage diverse stakeholder interests across multiple initiatives simultaneously.
• Demonstrated leadership in remote and distributed team environments, with influence at the executive and cross-functional levels.
• Deep knowledge of e-commerce, retail technologies, data analytics, and enhancing customer experiences.
• Outstanding skills in communication, change management, and decision-making.