Car Hire Assistant

About Carma Car Hire

Carma Car Hire, established in 2022 and located in Melbourne, VIC, offers an extensive selection of vehicles ranging from economical cars and family SUVs to high-end Teslas, Mustangs, and other luxury automobiles. The company prioritizes providing affordable rental pricing paired with well-maintained vehicles, catering to varied customer requirements for travel, corporate, and special events. Staff operate within a customer-centric environment emphasizing reliability, efficiency, and friendly service. As a growing enterprise, Carma Car Hire encourages contributors to engage in a contemporary and adaptable car rental business.

Role Overview and Responsibilities

This casual, on-site position involves assisting with daily rental activities. Responsibilities include welcoming customers, detailing rental options, drafting hire contracts, and managing vehicle bookings and returns. The assistant conducts basic vehicle inspections, noting mileage and fuel levels, and arranges for cleaning or maintenance as necessary. Handling customer inquiries in person, over the phone, and online is essential, along with providing rental quotes, processing payments, and supporting issue resolution. Collaboration with operations is key to maintaining accurate records, ensuring vehicle availability, and delivering a seamless, professional rental service.

Qualifications and Requirements

• Excellent customer service and communication abilities to professionally engage with diverse clientele.
• Competence in administrative tasks such as booking systems, data entry, email correspondence, and office software usage.
• Strong organizational skills and attention to detail for contract management, vehicle inspections, and scheduling duties.
• Effective problem-solving and the capability to stay composed and helpful during customer concerns or unforeseen changes.
• Dependable time management, self-motivation, teamwork aptitude, and proactive engagement with daily responsibilities.
• A valid driver’s license accompanied by a safe driving history and comfort in operating multiple vehicle types.
• Prior experience in car rental, retail, hospitality, or direct customer service is advantageous but not compulsory.
• Willingness to accommodate flexible working hours including weekends or peak business periods.