Business Analyst

Role Overview

We are seeking a seasoned Business Analyst with 6 to 8 years of total experience, including practical exposure to retail banking in Saudi Arabia. This role is integral to our technology delivery team, acting as a conduit between business units and technical teams. The successful candidate will translate business requirements into technical specifications and convey system limitations back to the business clearly. A thorough understanding of banking technologies, including core banking, CRM, channels, and payments integrations, is essential.

Key Responsibilities

• Gather, examine, and document business requirements from retail banking stakeholders such as product, operations, compliance, and channels via workshops, interviews, and process explorations.
• Convert business needs into detailed functional and technical documents (BRD, FRD, FSD) that can guide development and integration teams.
• Communicate technical limitations and system integration complexities back to non-technical audiences to facilitate well-informed decisions.
• Create and maintain comprehensive process flow maps and system interaction diagrams including core banking, CRM, digital/mobile channels, and external integrations.
• Collaborate with architects and developers to understand API designs, data movement, and integration points spanning multiple systems.
• Develop use cases, user stories, acceptance criteria, wireframes, mock-ups, and maintain traceability matrices.
• Assist with User Acceptance Testing by designing test scenarios, coordinating approvals, and verifying delivered solutions against original requirements.
• Coordinate between business stakeholders, vendors, and technical teams to clarify requirements, manage scope changes, and resolve issues throughout project life cycles.
• Prepare clear, structured documentation and provide status updates for steering committees and governance bodies.
• Ensure all requirements and processes comply with Saudi Arabian regulatory and compliance standards relevant to retail banking, including SAMA guidelines.

Experience and Domain Expertise

• Possess 4 to 8 years of business analysis experience with proven expertise in retail banking products, channels, operations, or lending.
• Experience working within or alongside banks or fintech organizations operating specifically in the Kingdom of Saudi Arabia, with good knowledge of local market conditions and regulations.
• Exposure to core banking, CRM systems, digital banking platforms, and payment mechanisms in a business analyst or techno-functional capacity.
• Experience managing projects with multiple vendors, liaising between business owners, internal teams, and external system integrators.
• Proven experience with asset and lending applications, including credit cards, personal loans, and mortgages covering origination, underwriting, servicing, or collections workflows.

Preferred Qualifications

• A Bachelor’s degree in Business, Information Technology, Computer Science, or a related discipline.
• Business Analysis certification such as CBAP, ECBA, or PMI-PBA is advantageous.