Business Analyst – Business Banking

Role Overview

This position is for a Senior Business Analyst specializing as a Subject Matter Expert in Business Banking. The role involves comprehensively gathering, examining, and documenting business requirements related to Business Banking products and services. The candidate will engage extensively with customer onboarding processes and account management while collaborating with teams from Product, Operations, Compliance, Risk, and Technology.

Primary Responsibilities

• Gather, analyze, and document business requirements in consultation with key stakeholders.
• Develop detailed documentation such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, process flows, and acceptance criteria.
• Facilitate requirement elicitation workshops involving business and operational stakeholders.
• Convert business needs into thorough functional specifications to guide development.
• Lead projects focused on customer onboarding and Know Your Customer (KYC) procedures, account maintenance, customer due diligence (CDD), and cash management.
• Collaborate effectively with Product Owners, Business Users, Compliance, Risk, Operations, and IT representatives.
• Organize and lead workshops and sessions to review requirement details.
• Manage requirement modifications and conduct impact assessments.
• Support system integration testing (SIT) and user acceptance testing (UAT), preparing test scenarios and business validation scripts.
• Participate actively in production preparation and provide post-deployment support.

Skills and Experience Required

• At least six years of experience in business analysis roles.
• A minimum of three years specifically within Business Banking, SME Banking, or Corporate Banking sectors.
• In-depth understanding of banking operations along with regulatory frameworks.
• Experience working within both Agile and Waterfall project delivery methodologies.
• Proficient knowledge of KYC and Anti-Money Laundering (AML) processes.
• Familiarity with FATCA and CRS regulations.
• Experience with business account opening and corporate customer servicing operations.
• Hands-on experience using tools like JIRA, Confluence, and process mapping tools such as Visio or Draw.io.

Preferred Credentials

• Professional certifications such as CBAP, PMI-PBA, or Agile certifications.
• Experience within the UAE or GCC banking markets is advantageous.