- Experiencia
- Más de 1 año
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 2 horas
- Modo de trabajo
- En la oficina
- Educación
- O-Level/Equivalent
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the Opportunity
Join a prestigious Fortune Global 500 company and unlock your next career opportunity in an enriching and innovative work environment. Become part of a talented team that encourages continuous growth and development. UPS is looking for individuals with a perfect blend of competence and passion to lead themselves or teams to new heights.
Role Overview
The Brokerage Administrator acts as the primary contact for all brokerage-related customer inquiries, managing these relationships with professionalism. This role requires solid knowledge of brokerage procedures and strong customer service skills to ensure inquiries are resolved accurately and promptly. Close collaboration with internal teams and clear communication are essential to effectively track, follow up, and close both internal and external queries.
Key Responsibilities
- Handle and track customer inquiries from both internal and external sources.
- Convey regulatory information clearly and provide necessary support to customers.
- Maintain professionalism at all times and foster positive customer relationships.
- Work closely with account managers and international partners to understand customer needs and processes.
- Monitor shipments closely to guarantee timely customs clearance for critical customers.
- Coordinate with internal departments concerning shipment declarations.
- Prepare required reports and documentation upon request.
- Perform additional duties as assigned by management.
Qualifications and Skills
- Minimum completion of "O" Level certification or its equivalent.
- At least one year of related work experience.
- Good knowledge of Singapore Customs regulations.
- Competent in MS Word, Excel, and Outlook.
- Effective communicator in English, both spoken and written; proficiency in a second language is advantageous.
- Strong orientation toward customer service and excellent communication skills.
- Able to thrive in a dynamic, high-pressure work environment.
- Positive mindset and works well as part of a team.
Additional Information
This is a permanent employment position based in Singapore. UPS is dedicated to providing a workplace free from discrimination, harassment, and retaliation.
Instructions Before Applying
Please select your preferred language option at the top right corner of the application page before submitting your application.