Branch Operations Executive - Andhra Pradesh

Overview

This role involves managing the daily operational, financial, commercial, and administrative activities of an insurance branch located in Andhra Pradesh, ensuring full adherence to regulatory norms and company policies.

Key Responsibilities

• Accurately execute financial tasks including receipting, banking, cash/cheque/DD reconciliation adhering to timelines while identifying counterfeit currency to prevent losses.
• Maintain safe custody of cash and office keys, manage cheque dishonour cases and asset reconciliation.
• Source and register local vendors following procurement guidelines; ensure timely payment and encourage NEFT payments.
• Coordinate new branch setups with cross-functional teams ensuring smooth operational readiness.
• Process advisor licensing applications and renewals, support recruitment plans, prepare sales management MIS reports and coordinate sales reward programs.
• Manage advisor commissions by ensuring timely cheque issuance, resolving queries, and promoting NEFT transactions.
• Handle HR, IT, and admin support including employee joining and exit formalities, managing IT issues, and facility maintenance.
• Oversee underwriting and new business processes to assure accuracy and prompt delivery of policy documents.
• Provide excellent customer service by ensuring quick issue resolution and accurate processing of claims, reinstatements, and financial payout requests.
• Drive revenue generation by promoting digital payment methods, assisting persistency initiatives, and encouraging use of self-help tools.
• Handle legal, compliance, taxation matters including professional tax remittance and representing the company in official hearings.
• Detect and prevent fraud by monitoring claims, documents, and policies, supporting investigations, and maintaining compliance.

Challenges

• Maintain 100% accuracy amid rapidly evolving processes with limited system validations and fluctuating work volume.
• Protect confidentiality despite infrastructural limitations.
• Effectively use multiple IT systems under bandwidth constraints.
• Manage interactions with sales teams to ensure policy compliance.

Additional Information

• Responsible for keys custody (safe, cash box, office keys).
• Inventory management of marketing material and coordination of sales promotions.
• Arrange and coordinate training programs and re-examinations for insurance applicants.
• Enforce statutory displays and abide by business continuity planning guidelines.
• Control expenses by monitoring electricity, stationery, photocopying, and staff welfare budgets.