Billing Support Specialist

Role overview

This opportunity is for a Billing Support Specialist in Germany, listed on behalf of a partner company that handles the application review and follow-up process. The role sits within a finance team and focuses on supporting billing operations, handling customer billing questions, and keeping account information accurate.

The position is designed for someone who is detail-oriented, comfortable working with customers, and able to contribute in a fast-moving, service-driven environment. You will work across finance, sales, technical support, and professional services to help resolve customer issues and protect revenue processes.

It is a strong fit for someone who wants to grow deeper expertise in billing support while helping maintain positive client relationships and supporting business performance through effective account management.

Key responsibilities

• Review customer aging reports and contact clients about invoices that are past due.
• Make regular collection calls and other follow-up communications with customers who have overdue balances.
• Handle incoming questions related to billing and provide prompt assistance.
• Collect the details needed to look into billing problems and work toward a resolution.
• Investigate more complex billing matters and coordinate the right fix with the appropriate teams.
• Keep customers informed with clear, realistic expectations about when issues will be resolved.
• Work with internal partners to escalate and close customer concerns.
• Maintain accurate customer account records and support smooth invoicing activities.
• Help drive revenue goals while delivering a high level of customer service.

Requirements

• Prior experience in customer service, collections, billing support, or a call center setting.
• Strong verbal and interpersonal communication skills with the ability to build positive customer relationships.
• Comfort working toward metrics, targets, and performance-based goals.
• Excellent problem-solving ability with strong attention to detail and accuracy.
• Capability to investigate issues, gather the right information, and identify practical solutions.
• Solid organizational and time-management skills, including the ability to prioritize effectively.
• Ability to work well with teams across different functions.
• A proactive attitude and a willingness to learn and improve continuously.
• Interest in building knowledge and experience in finance and billing operations.

Benefits and additional information

The employer offers a broad benefits package that includes critical illness cover, income protection, life assurance, a pension plan, vision support, and employee assistance resources. Additional perks include employee discounts, wellbeing support, optional private medical cover, and a ride-to-work scheme available from day one.

Other advantages include an unlimited vacation policy, quarterly paid volunteer days, an employee referral program with rewards, and opportunities for career growth. The environment is described as collaborative, people-focused, and fast paced.

Application and hiring process

This role is posted through a partner company. Applications and subsequent steps are managed by the hiring organization. The matching and review process uses AI support to help shortlist candidates against the role requirements, after which the final decision and later stages such as interviews or assessments are handled by the company’s internal team.

Data privacy notice

By submitting an application, candidates acknowledge that personal data may be processed to assess candidacy and share relevant information with the hiring employer under applicable data protection laws, including GDPR. Applicants may exercise rights such as access, rectification, erasure, and objection. AI tools may assist with parts of the recruitment workflow, but final hiring decisions are made by people.