Assistant Store Supervisor

About talabat

talabat, a member of the Delivery Hero Group headquartered in Berlin, Germany, is a leading local delivery platform operating in over 70 countries. Since its start in Kuwait in 2004, talabat has rapidly expanded, completing hundreds of millions of food, grocery, and other product deliveries yearly across nine MENA countries. The company partners with more than 27,000 brands and nearly 50,000 branches, featuring an innovative q-commerce service called talabat mart, delivering groceries in 30 minutes or less in several countries including Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE.

The company prioritizes ecosystem well-being—customers, partners, employees, riders, and communities—through initiatives such as its #techforgood program, which supports charitable contributions focusing on food insecurity in the region. Since 2020, talabat has facilitated over one million meals donated and over $1.5 million given to charity.

Job Overview

The Assistant Store Supervisor will support the growth and operations of talabat's proprietary grocery concept, tMart, a cloud store offering rapid 30-minute grocery delivery at hypermarket prices across multiple MENA countries. This role involves managing daily store operations during shifts and assisting the Store Supervisor in various functions.

Key Responsibilities

• Manage store operations throughout the shift, including staff supervision, ordering, inbound receiving, stocking, and order pick and pack.
• Assist Store Supervisor with employee selection, shift scheduling, and routine/preventive maintenance activities.
• Support inventory and store replenishment by ensuring proper stock levels to avoid out-of-stock or overstock situations, assessing inventory alongside demand planners, and conducting physical stock checks.
• Maintain effective stock control practices and conduct stock takes and cycle counts according to schedule.
• Ensure accurate receiving of inbound orders adhering to policies and standard operating procedures (SOPs).
• Oversee efficient picking and packing of customer orders during the shift as per SOPs.
• Monitor fulfillment processes, suggest productivity and profitability enhancements.
• Help enforce measures to reduce store-related shrinkage.
• Supervise hygiene, sanitation, security, safety standards, and service level adherence, ensuring excellent customer service internally and externally during the shift.
• Communicate challenges and propose solutions to the Store Supervisor.

Candidate Qualifications

• 3-5 years of experience in supermarket or restaurant environment.
• Enthusiasm for learning and adapting to new challenges.
• Strong communication skills and proficiency with various tools.
• Excellent interpersonal and intercultural abilities.
• Fluent in English; Arabic proficiency is highly favorable.