Assistant Store Manager - 30 Queen St

Overview

Join Swarovski as an Assistant Store Manager and become a key ambassador for a prestigious global crystal and jewelry brand, delivering exceptional customer experiences and fostering team growth.

Key Responsibilities

• Deliver outstanding service to customers, exceeding expectations during every store interaction.
• Develop and maintain a loyal customer base through excellent relationship management.
• Lead by example with passion and enthusiasm to inspire your team.
• Assist in recruiting, coaching, and motivating team members to achieve business objectives.
• Help implement monthly sales and service targets to drive store performance.
• Manage the onboarding process for new staff members within the store environment.

Candidate Profile

• Possess 1-2 years of experience in a diverse retail setting, with exposure to multicultural teams.
• Background in luxury sectors including fashion, cosmetics, or lifestyle brands.
• Strong leadership and coaching capabilities to develop team potential.
• Comfortable with digital tools, learning new skills, and demonstrating a growth mindset.
• Friendly and approachable personality that builds trust and long-term customer connections.

Benefits and Culture

• Employee discounts on Swarovski products.
• Access to an Employee Assistance Program for support.
• Paid volunteering leave to contribute to community causes.
• Opportunities for learning and professional development.

About Swarovski

Swarovski, established in 1895 in Austria, is renowned for expert craftsmanship in crystal-based products including jewelry, gemstones, Swarovski Created Diamonds, accessories, and home decor. Operating globally with over 2,400 stores and 6,700 sales points across approximately 140 countries, Swarovski emphasizes sustainability, diversity, and philanthropy. As an equal opportunity employer, the company fosters an inclusive workplace promoting respect, value, and belonging without discrimination.