Assistant General Manager

About the Role

The Assistant General Manager acts as the second-in-command at the KidStrong center in Litchfield Park, AZ, working closely with the General Manager to cultivate a welcoming environment focused on learning and growth for both coaches and families. The position is centered on maximizing business success by driving sales and reducing member cancellations, while ensuring an exceptional experience for children, parents, and staff.

Key Responsibilities

• Monitor and interpret center key performance indicators and financial metrics to guide sound business decisions.
• Build and sustain strong relationships with families in alignment with KidStrong’s core values, delivering outstanding customer service.
• Oversee center initiatives including maintenance, training, and brand consistency efforts.
• Manage daily, weekly, and monthly cleaning and upkeep of the facility.
• Adhere to a schedule typically comprising four weekdays and one weekend shift, tailored to the center’s operational needs.
• Manage coach schedules and communicate changes through appropriate platforms.
• Promote and coordinate events such as camps and parties to enhance the center’s profitability.
• Conduct lead generation activities and maintain impeccable lead management using the center’s CRM system.
• Complete sales and event bookings generated from online self-registration flows.
• Participate in community events to raise brand awareness and generate new memberships.
• Promote a culture of coaching and open communication among staff.
• Consistently evaluate coaching personnel using the KidStrong Coach DNA profile and ensure class quality.
• Support onboarding, management, and continuous training of coaching staff in partnership with the General Manager.
• Oversee ongoing staff development via the LearnUpon platform.
• Communicate professionally and regularly with team members using Slack and Email, including checks when off-site.
• Directly coach children aged approximately 15 months up to 11 years old, delivering curriculum focused on brain, physical, and character development.
• Articulate clearly the rationale behind the KidStrong curriculum and manage its practical implementation.
• Utilize the KS Coaches App for recording attendance, awards, and other relevant data.
• Perform physically demanding tasks including moving around the class extensively and lifting equipment up to 25 pounds.
• Ensure safety and proper technique while working closely with children during coaching sessions, averaging 5-10 coaching hours weekly.

Candidate Requirements

• Experience in athletics or coaching children between 15 months and 11 years, with a strong passion for working with kids.
• Comfortable engaging with parents and guardians about various child development topics.
• Completion of Coach Certification via the Head Quarters Training and Certification team.
• Fulfill required training modules through the LearnUpon system.
• Prior pediatric occupational therapy or physical therapy experience is advantageous but not mandatory.
• Previous managerial experience is preferred but not required.
• Practical familiarity with Google and Microsoft office platforms.
• Experience with platforms like ZenPlanner, LearnUpon, CareerPlug, and ADP is a plus but not essential.
• Intermediate understanding of physiology, exercise methods, and body mechanics.
• Current CPR certification is required.

Competencies and Leadership Attributes

• Uphold high standards and lead by example, reflecting KidStrong’s values and culture.
• Demonstrate initiative, motivation, and a goal-oriented focus.
• Exemplify professionalism, effective communication, and respect for others.
• Provide mentorship and build positive relationships within the team.
• Possess strong planning and organizational capabilities, able to prioritize and arrange tasks effectively.
• Exhibit excellent oral and written communication skills.
• Maintain adaptability and a growth mindset, welcoming feedback and embracing innovation.

Additional Information

This role involves leadership without direct team reports but entails being the Manager on Duty during the General Manager’s absence. The Assistant General Manager will interact closely with center staff, families, leadership, and corporate HQ personnel.

Compensation and Benefits

• Annual salary ranging from $50,000 to $70,000.
• Performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Employee discounts and free uniforms.
• Paid time off and flexible scheduling.
• Access to training and professional development opportunities.
• Free food and snacks provided.
• Opportunities for career advancement within the organization.

About KidStrong

KidStrong is a private child development training franchise that focuses on brain, physical, and character growth for children from walking age up to 11 years. The organization delivers a research-based curriculum that prioritizes family engagement and is facilitated by trained professionals. This franchise location is independently owned and operated; hiring decisions are managed locally. Applicants should direct all employment inquiries to the franchise center itself rather than corporate headquarters.