Assistant Chief Housekeeper – Ocean Vessels

Company Overview

Founded in 1997, Viking specializes in destination-centric voyages across oceans, rivers, and lakes worldwide. Geared towards experienced travelers with interests in science, history, culture, and cuisine, Viking is renowned for offering experiences designed for "The Thinking Person®." It has received over 250 awards, including top honors for Rivers, Oceans, and Expeditions from Condé Nast Traveler and Travel + Leisure, uniquely topping these categories simultaneously.

Role Summary

As a vital part of the Housekeeping team aboard Viking's Ocean ships, the Assistant Chief Housekeeper aids the Executive Housekeeper in managing various housekeeping operations. This role ensures smooth daily functioning of the Housekeeping Department and reports directly to the Executive Housekeeper.

Key Duties

• Maintain and monitor stock levels of housekeeping supplies in all relevant lockers, guaranteeing adequate provisions for Stateroom Hosts.
• Organize scheduled general store item collection and accurately distribute items across lockers in designated areas.
• Prepare and submit weekly general supply requisitions for approval.
• Ensure all housekeeping logs are signed and current; oversee special cleaning tasks such as curtain cleaning, carpet shampooing, furniture maintenance, and shower head sanitation.
• Conduct routine inspections of guest staterooms, public spaces, corridors, and lockers to verify compliance with company standards and safety protocols, promptly addressing and reporting any damages or malfunctions.
• Deliver exceptional guest comfort and service, upholding flawless cleanliness and hygiene standards in line with Viking's STAR Service Standards and Public Health Policies.
• Manage housekeeping service activities based on guest flow and ship events including embarkation, disembarkation, sea days, and more.
• Lead and support direct reports through performance evaluations, disciplinary actions when necessary, ensuring adherence to Maritime Labor Convention (MLC) regulations, onboard training, succession planning, crew communication, and employee recognition.

Candidate Profile

• Minimum one year of shipboard or premium hospitality experience in a similar role with proven leadership of multicultural teams.
• Fluent English communication skills, capable of effectively conveying a range of information orally.
• Guest-centric and service-minded with a positive demeanor, professional appearance, and outstanding hygiene standards.
• Strong leadership qualities with the ability to motivate and coach teams effectively.
• Exceptional attention to cleanliness and detail.
• Competent administrative skills including proficiency with PC-based databases, spreadsheets, and word processing tools.
• Proven ability to manage stress effectively and thorough knowledge of Public Health and Sanitary policy compliance.

Employment Conditions and Standards

Employees must comply with Viking’s appearance policies, specifically regarding visible tattoos, which are generally not permitted. Concealed tattoos using makeup or sleeves are still considered visible under company standards, with rare exemptions granted case-by-case. Tattoo removal is a personal choice and not guaranteed to secure employment. Employment is contingent upon successful completion of required medical evaluations.

Benefits of Working With Viking

• Paid training programs focusing on premium hospitality skills and service philosophy.
• On-the-job coaching to accelerate career progress.
• Access to a global network of hospitality professionals.
• Internal transfer options across River, Ocean, and Expedition vessels.
• Complimentary crew lodging, meals, unlimited Wi-Fi, uniforms, and laundry services.
• Shared crew cabins with one roommate.
• Travel to and from the ship arranged by Viking.
• Dedicated crew recreational spaces, including a crew-only deck and access to guest fitness centers during specified hours.
• Employee referral programs and loyalty bonuses.
• Income with no tax deductions.

Privacy and Data Protection

Viking is committed to transparency regarding personal data collection and usage during recruitment and complies with data protection laws. Applicants may review the privacy details on Viking's careers platform.