Analyst, Account Management

About the Role

Mastercard powers economies globally across over 200 countries, facilitating secure and efficient digital payment methods. We provide innovative technological solutions through strong partnerships to enable individuals, businesses, and governments to reach their full potential.

The Analyst in Account Management will be responsible for overseeing the Mastercard relationship with a prominent regional bank in Southeast Asia, supporting the key account manager. This role demands a proactive, commercially-minded individual with strong skills in relationship management and business development, ideally with a background in payments or card-related services from issuing, acquiring, or network sectors.

Key Responsibilities

• Assist in the creation and execution of annual account plans and goals.
• Support the management of customer accounts and facilitate growth initiatives via consistent engagement and business reviews.
• Establish and maintain effective relationships with critical decision-makers at customer banks and internal Mastercard teams.
• Oversee the management of contractual commitments stemming from long-term partnerships.
• Coordinate internal cross-functional teams to align with client objectives.
• Conduct market research, analyze competitors, and evaluate opportunities to drive customer growth and loyalty.

Candidate Profile

• Minimum of two years' experience in Account Management, Customer Relationship Management, Business Development, Product Management, or similar functions.
• Strong client engagement, stakeholder management, and communication capabilities.
• Solution-focused and driven by results with an emphasis on customer satisfaction.
• Effective project management, analytical thinking, problem-solving, and planning skills.
• Proficient in relationship-building and negotiation.
• Adept at balancing multiple tasks efficiently within a fast-paced environment.

Corporate Security Responsibilities

• Adhere to Mastercard's information security policies and protocols.
• Maintain confidentiality and integrity of accessed information.
• Report any suspected breaches or violations related to information security.
• Complete all periodic mandatory security training as prescribed by Mastercard.