Adviser, Strategic Communication

About the Department of Government Services

The Department of Government Services (DGS), established on 1 January 2023, aims to enhance the experience of interacting with Victoria's government by integrating services across state and local levels. DGS streamlines business and governmental operations through digital connection and service improvement.

Communications Division

DGS' Communications division safeguards and enhances the department’s reputation, while actively promoting its role in improving government interactions. The division implements impactful communication strategies, manages channels effectively, and produces engaging content aligned with the department’s vision and values. It offers expert advice on media, marketing, digital, and both internal and external communications to position DGS advantageously and educate audiences including staff, media, stakeholders, and the broader community.

Role Overview

The Adviser, Strategic Communication, is integral to a high-performing team managing comprehensive campaigns and communication projects for the Consumer Affairs Victoria portfolio. The primary focus is on campaign management and evaluation, alongside contributions to communication strategy development, content creation, and reporting. Collaboration with cross-divisional teams ensures assessment of campaign success and delivery of diverse communication materials designed to meet stakeholder requirements.

Key Responsibilities

• Design and implement effective communication strategies encompassing campaign and project management, including approvals, monitoring, and evaluation.
• Create diverse communication content tailored for various channels such as emails, social media, advertisements, websites, speeches, and other formats.
• Establish and nurture positive relationships across department units, regional offices, statutory bodies, executives, and key agencies while offering communication advisement.
• Assist in the oversight and assessment of campaigns, engagements, and communication activities, preparing detailed reports, briefings, and related documentation.
• Coordinate campaign approval processes, scheduling, and resource allocation to maintain alignment with communication objectives and deadlines.
• Develop strategies aimed at community outreach, awareness, and engagement to enhance project visibility.
• Prepare accurate reports, briefings, procurement materials, and contract documentation as needed.
• Provide additional support for division priorities during periods of increased demand.

Mandatory Qualifications and Requirements

• Possession of tertiary qualifications in public relations, communications, or equivalent, or relevant experience within government communications.

Additional Information

This position is a fixed-term appointment available until 30 July 2027 and requires applicants to hold valid Australian work rights. Preferred candidates must complete a pre-employment declaration and undergo a national police check. The department upholds workplace safety, including adherence to occupational health laws and strongly recommends COVID-19 vaccination. DGS supports diversity, inclusion, equal opportunity, and offers flexibility in work arrangements; however, flexibility level may vary by role.

Application Instructions

• Submit a resume and a cover letter addressing key selection criteria (up to three pages).
• Applications close at 11:59 pm on Thursday, 6 August 2026.