Account Manager

About the Role

Corpay, a global leader in business payments operating across Australasia and globally, invites commercially astute Account Managers to join their Ellerslie Auckland team. This role centers on maximizing client retention and commercial value by thoroughly understanding client needs and delivering superior service and innovative payment solutions.

Key Responsibilities

• Negotiate commercial contracts balancing customer satisfaction and company objectives to achieve mutually advantageous outcomes.
• Enhance customer retention with proactive engagement and solution-oriented communications.
• Identify upselling, cross-selling, and expansion opportunities to grow the customer portfolio.
• Create engaging solutions that cultivate loyalty and increase long-term customer value.
• Resolve client issues swiftly and professionally to build trust and advocacy.
• Maintain strong relationships by understanding client business goals deeply and providing consistent, strategic support.
• Serve as the main contact point, ensuring seamless communication and collaboration with internal teams including Sales, Commercial, Credit, and Customer Service.
• Monitor customer health, market trends, and competition to uncover growth opportunities and manage risks effectively.
• Utilize customer and commercial data to deliver actionable performance insights and recommendations.
• Achieve targets such as customer retention, portfolio growth, revenue increase, and elevated satisfaction levels.

Qualifications & Skills

• 3 to 5 years’ professional experience in Account Management, Relationship Management, or a commercial customer-facing sales position, proving capability in developing long-term partnerships and growing customer portfolios.
• Experience in sectors like payments, fuel, fleet, automotive, energy, financial services, or card products highly valued.
• Strong commercial acumen coupled with passion for customer growth and retention.
• Demonstrated success in portfolio expansion through relationship and solution selling.
• Excellent negotiation and stakeholder influence skills, comfortable engaging at executive and C-suite levels.
• Outstanding communication and relationship-building competencies.
• Sound commercial judgment, analytical and problem-solving expertise.
• Ability to multitask effectively while maintaining meticulous attention to detail.
• Proficiency in using CRM systems to manage account portfolios and opportunities successfully.

Work Environment & Conditions

• Initial three-month training period as an Account Manager.
• Hybrid working model post training (three days onsite in Ellerslie office, two days remote).
• Company-provided workstation and equipment.
• Working hours are Monday to Friday from 11:30 AM to 7:30 PM.
• Monthly performance incentives complement a competitive salary package.

Company Overview

Corpay drives innovation in commercial payments internationally, offering specialized solutions simplifying payments for fuel, general payables, tolls, and lodging. Their technology supports millions worldwide across more than 80 countries. Corpay values diversity, equity, and inclusion and maintains an environment where all employees’ unique perspectives and contributions are respected and valued.

Additional Information

Employment may be contingent upon successful background screening including references, identity verification, and other legal checks. Corpay is an equal opportunity employer committed to fair hiring practices regardless of personal characteristics or backgrounds. The company may employ AI tools to aid in application screening but maintains human review for final hiring decisions. Candidates with accommodation needs for recruitment processes should contact Human Resources.

Recruitment agencies without prior agreement should not submit resumes. Compensation is based on qualifications, experience, and market data, with bonuses and incentive pay possible.