USC Specialist

About the Role

Join Komatsu Australia's inclusive and collaborative team in Perth, where our mission is to create value together. We welcome applicants from diverse backgrounds to contribute to our dynamic environment.

Key Responsibilities

• Prepare precise and prompt quotations for USC and KE component repairs.
• Ensure quotations adhere to agreed service level timelines and meet customer expectations.
• Identify workflow inefficiencies and propose improvements to quote turnaround and team performance.
• Develop and maintain positive customer relationships through proactive and professional communication.
• Liaise with Procurement to obtain vendor pricing and expedite quotation processes.
• Create repair quotations for components and workshop service cases.
• Collaborate closely with the Reman Sales team to enhance quote approval speed and customer satisfaction.
• Coordinate internally to guarantee accuracy and completeness of quotations aligned with customer needs.
• Assist customers during replacement component inspections and provide ongoing updates throughout the repair cycle.

Candidate Profile

• Strong knowledge of manufacturing, production, or workshop operations.
• Understanding of quality management principles and commitment to continuous improvement.
• Customer-oriented attitude capable of building effective relationships across teams and stakeholders.
• Excellent communication and negotiation skills, comfortable interacting at all organizational levels.
• Proficiency in Microsoft Outlook, Word, Excel, and familiarity with business systems.
• Skilled in problem-solving, detail-oriented, and adept at managing competing priorities.
• Experience in supporting employee performance and development is a plus.

Work Details

• Location: Welshpool, Perth.
• Roster: Five days on, two days off.

Benefits

• Generous family policies including 16 weeks paid primary carer parental leave and 4 weeks secondary carer leave.
• Income Protection Insurance via company superannuation fund.
• Opportunities for recognition, awards, flexible arrangements, further education, and career progression.
• Health benefits including corporate discounts with Bupa and access to Telus Health's wellness programs.
• Travel discounts through partnerships with Avis, Qantas, Crown, IHG, and travel agencies.
• Eligibility for an annual bonus.
• Referral program offering a $3000 reward for new employee recommendations.

Additional Information

We uphold a zero-harm workplace culture and offer competitive remuneration. We value diversity across skills, experiences, cultures, and generations and are committed to creating a work environment where women thrive.