Telesales Executive

Job summary

Koolboks is seeking a persuasive and energetic telesales professional to support its expanding sales function in Uganda. In this role, you will contact both current and prospective customers to present Koolboks products and services, convert opportunities into sales, and contribute to customer satisfaction and retention.

Key responsibilities

• Reach out by phone to existing and potential customers to present and sell Koolboks offerings.
• Respond to customer questions about product details, prices, and stock or availability.
• Record customer orders and complete transaction processing accurately.
• Identify and pass along qualified leads to the field sales team.
• Develop lasting customer relationships that encourage loyalty and repeat purchases.
• Maintain customer records, including payment details, feedback, and buying history.
• Follow approved sales scripts while managing objections and guiding conversations effectively.
• Explain product features, benefits, and practical applications in a way that matches customer needs.
• Work toward or beyond daily and monthly targets for calls and sales.
• Share prompt updates on customer behavior, market patterns, and sales observations.
• Assist with additional sales or customer engagement tasks as needed.

Requirements

• At least 2 years of experience working in telesales.
• Strong verbal communication and interpersonal abilities.
• Good persuasion and negotiation skills.
• Ability to quickly learn product details and present them clearly to customers.
• Solid organization and data-entry capability.
• Target-driven mindset with a history of achieving sales goals.
• Comfort with a busy, fast-moving work setting.
• Knowledge of Microsoft Office and CRM tools is an added advantage.

Preferred qualifications

A bachelor’s degree in Business, Marketing, or a similar discipline is preferred. Prior experience selling technology or renewable energy products is considered an advantage.

What we offer

• A competitive fixed salary plus incentives tied to performance.
• Access to training and professional growth opportunities.
• An energetic and inclusive workplace culture.
• The chance to build a career with a company that has social impact.