Telesales Executive

About the Role

The company is seeking Virtual Relationship Managers (VRMs) who will be responsible for managing client relations through digital channels, offering a seamless and engaging experience to customers. This position is ideal for recent graduates interested in launching their careers in banking sales.

Key Responsibilities

• Engage with assigned customers following defined contact policies to provide an excellent digital banking experience.
• Understand client needs and recommend appropriate banking products.
• Handle inbound and outbound calls meeting quality standards, resolving queries promptly.
• Promote digital banking products to facilitate customer convenience and retention.
• Maintain comprehensive records of customer interactions within CRM systems.
• Effectively manage and resolve customer complaints to build lasting relationships.
• Meet assigned sales and portfolio objectives, including cross-selling and up-selling various banking products like third-party products, assets, and cards.
• Profile customers to identify sales prospects while ensuring eligibility and compliance with policies.
• Process requests and transactions accurately, adhering to regulatory and internal guidelines.

Eligibility and Criteria

• Graduates in any stream except B.Tech or BE degrees are eligible.
• Freshers with up to one year of experience are encouraged to apply.

Required Skills

• Basic understanding of banking and financial products.
• Strong communication skills both verbal and written.
• Customer-oriented mindset with effective sales and persuasion capabilities.
• Familiarity with computers and CRM software.
• Ability to develop and maintain customer relationships.
• Fluency in English is mandatory; proficiency in one regional language such as Hindi, Tamil, Malayalam, or Kannada is required.